Knowledge Base

Citrix

Technotes
created
Modified
XenMobile AppController ShareFile SAML Authentication Fails with HTTP Status 400
After configuring XenMobile AppController as a SAML Identity Provider for ShareFile, some users fail to logon to the ShareFile web site with HTTP status 400.
SX125404
Feb 17, 2014
Feb 17, 2014
Event ID 1023 - .Net Application Crashes on Provisioned XenApp Servers
With time every XenApp farm will have many applications that are no longer relevant, applications that nobody is using anymore. The number of those applications is continuously growing and it becomes very difficult to track which application is needed and which are not.
SX125403
Feb 06, 2013
Feb 06, 2014
Citrix XenApp Published Application Life Cycle Script
With time every XenApp farm will have many applications that are no longer relevant, applications that nobody is using anymore. The number of those applications is continuously growing and it becomes very difficult to track which application is needed and which are not.
SX144122
Jan 20, 2014
Jan 20, 2014
Citrix Receiver Progress Bar Disappear After the "Negotiating Capabilities" Phase
After launching a published application, the Citrix Receiver progress bar disappears after the “negotiating capabilities” phase, after several seconds (depends on the environment logon speed) the published application is opened.
SX125391
Jun 13, 2013
Jan 19, 2014
Remote Assistance Window is Skewed When Working with Citrix XenApp ICA Sessions
When you try to use Windows Remote Assistance in order to connect and view a XenApp 6.x ICA user session, the RA windows seems skewed / slanted / distorted.
SX125400
Sep 14, 2013
Jan 19, 2014
Citrix XenApp Server Load Hangs on 10,000 - Performance Counters Corruption
Occasionally, XenApp end users complain they cannot login to specific XenApp servers, the XenApp server is online and responds to ping and RPC requests. In addition, the XenApp server is listed in the relevant published applications.
SX124397
Dec 2, 2013
Dec 2, 2013
Citrix Universal Print Client and Print Spooler Crashes
Customer environment – Citrix XenApp 6.5 Enterprise Edition with Hotfix Rollup 02, Windows 2008 R2 SP1 servers with all the latest MS hotfixes. Citrix Universal Print client 1.0 is installed on all XenApp servers (PVS 6.1 is deployed at the customer environment).
SX125402
Nov 17, 2013
Nov 26, 2013
Citrix XenMobile - Publish App Store Applications with Integrated AppController & Device Manager
Customer environment – Citrix XenApp 6.5 Enterprise Edition with Hotfix Rollup 02, Windows 2008 R2 SP1 servers with all the latest MS hotfixes. Citrix Universal Print client 1.0 is installed on all XenApp servers (PVS 6.1 is deployed at the customer environment).
SX123398
Nov 20, 2013
Nov 20, 2013
Custom NetScaler Gateway Logon Page Fields Revert to Original Configuration
The customer has configured custom AGEE / NetScaler Gateway login fields on his NetScaler appliance
SX125401
Nov 17, 2013
Nov 17, 2013
Running XenApp Published Applications with Client Side Parameters
In some cases it’s needed to pass parameters into a published XenApp application. In this article we will explain how to do that and will show a use case of this functionality.
SX124331
Nov 4, 2013
Nov 13, 2013
Anti-Virus Best Practices for Citrix Products
General recommendations
SX122601
SEP 10, 2012
Sep 29, 2013
Slow Logon to RDS / XenApp due to Active Directory Profile Path & UPM Issue
Some users experience slow logon while logging on to XenApp 6.5 servers. The issue happens intermittently, on all XenApp 6.5 servers in the farm. Deleting the UPM profile folder doesn’t solve the issue.
SX125398
Aug 12, 2013
Aug 12, 2013
Some PVS Target Devices Fail to Reconnect After Stopping the Stream Service
In a Citrix PVS 6.1 HA cluster, after the Stream service is stopped on one of the PVS servers some of the PVS target devices do not reconnect to the secondary PVS server and become unresponsive.
SX125399
Aug 12, 2013
Aug 12, 2013
Alt Key is Stuck When Working with Citrix ICA sessions
After upgrading to Citrix Receiver 3.x client on Windows XP/7 endpoints, the Alt key is stuck during work inside an ICA session.
SX122387
Apr 27, 2013
July 9, 2013
XenApp Session Disconnects due to Winlogon.exe crash
During normal work on a XenApp 6.5 published application, the session is suddenly dropped without any error message on the client side.
SX125398
Jul 09, 2013
Jul 09, 2013
Citrix PVS Stream Service is Failing Due to A Storage Timeout Issue
The PVS Servers and some XenApp 6.5 servers report high Disk I/O latency at the same time, this was seen in the ControlUp real-time monitoring screen…
SX125396
Jun 22, 2013
Jun 22, 2013
Event ID 1116 Appears During Printer Auto Creation Process
During printer’s auto-creation process on XenApp 6.5 servers, event ID 1116 is created in the Application Event Log. Although the event is logged, the printer is successfully created on the XenApp server.
SX125394
Jun 14, 2013
Jun 14, 2013
Print Spooler Crashes on XenApp 6.x Servers
Occasionally, the Print Spooler service is crashing on a XenApp 6.5 server.
SX125393
Jun 14, 2013
Jun 14, 2013
Users Can See Other Users Session Printers in XenApp 6.x
After a user logs on to a XenApp 6.x session, he can see Session Printers that belong to other users/groups. In this specific customer case, users were able to see and print to other users Session Printers that are configured via Citrix polices.
SX125392
Jun 14, 2013
Jun 14, 2013
"Cannot Access App Data" message when trying to launch @Work Apps
When trying to launch Citrix @Work apps (@WorkMail or @WorkWeb) from iOS devices using Citrix Cloud Gateway
SX122388
Apr 27, 2013
Apr 27, 2013
Citrix Receiver SSL Error 43 and AGEE SmartAccess Mode
When trying to connect to XenApp published applications via NetScaler AGEE.
SX122389
Apr 27, 2013
Apr 27, 2013
Intermittent XenApp Performance Issues due to Storage Bottleneck
Users complain that several times a day, their XenApp published applications freeze for a few seconds. When the issue occurs, it affects the majority of the XenApp users.
SX122372
Feb 26, 2013
Feb 26, 2013
Citrix XenApp Commands Remoting Service Fail to Start
This issue may occur because the XenApp server doesn‘t have access to the internet.
SX124599
Feb 25, 2013
Feb 25, 2013
Wfshell.exe Crash and Session Sharing Issue
After a user logs on to a XenApp 6.5 published desktop, he see the following error: “wfshell shell has stopped working”.
SX123422
Jan 13, 2013
Jan 13, 2013
XenApp Published Application Fail to Launch (No Errors are Shown)
When a user tries to launch a published application (via Web Interface or Citrix Receiver), nothing happens.
SX123423
Jan 13, 2013
Jan 13, 2013
Wfica32.exe Crash Due To Incorrect Client Printers
The ICA Session (wfica32.exe) is crashing unexpectedly after several minutes, the user get an HDX Engine Error.
SX122504
Sep 09, 2012
Jan 08, 2013
Print job output size setting (dmscale) is not taken into account with Citrix Receiver 3.x and defaults to 100%
Environment details – Windows XP/7 clients with Citrix Receiver 3.x (the issue is also seen with the latest 3.3.0.17207 client), auto created printers using the Citrix Universal Driver on the XenApp server.
SX122386
Aug 27, 2012
Jan 08, 2013
Citrix Published Application jump to foreground with Citrix Receiver 3.x
After upgrading the Citrix client software to the latest Receiver 3.x version, the customer noticed that intermittently, Published Application seamless windows are jumping to the foreground while working on local applications. For example, when working on a local Outlook client, when a new e-mail arrived, the published application seamless window jumped to the foreground.
SX122401
Sep 12, 2012
Jan 08, 2013
Citrix Provisioning Best Practices
Smart-X professional services team is implementing and maintaining dozens of Citrix Provisioning Server deployments at large enterprise customers.
SX122396
Aug 27, 2012
Jan 08, 2013
XenServer 6.x Doesn’t Boot After Installation
After a successful installation of XenServer 6.x, the XenServer doesn’t boot from the local Hard Drive
SX123389
Nov 1, 2012
Nov 1, 2012
Receiver 3.x and broken pass-through triggers logonui.exe 50% CPU usage
Users are prompt for username and password although pass-through is enabled, once they click on the password field the window loses focus and cause 50% CPU usage for the logonui.exe process.
SX123381
Oct 24, 2012
Oct 24, 2012
Citrix – XenApp 6.x Published Applications Backup & Restore Script
This article contains a script which allows to backup XenApp 6.x Published Applications and restore from backup when needed in just few clicks.
SX123378
Oct 09, 2012
Oct 09, 2012
Changing Power Management Schedule in XenDesktop 5.x
A Citrix XenDesktop administrator wants to change the Power Management Schedule in XenDesktop 5.x from the default “Weekdays” And “Weekend”.
SX122602
Sep 23, 2012
Sep 23, 2012
Application launch requests fail on a Streamed XenApp 6.5 server with multiple NIC’s
When trying to launch published applications on streamed XenApp servers with multiple NIC’s, the application fails to launch.
SX122503
Sep 08, 2012
Sep 08, 2012
Citrix Provisioning Imaging Wizard - Failed to discover 1 of 2 volumes on the destination disk
After you run the Citrix PVS Imaging Wizard and the second PXE boot starts, XenConvert displays the following error message: “Failed to discover 1 of 1 volume on the destination disk”
SX122415
Sep 8, 2012
Sep 8, 2012
XenApp Error Messages Are Shown In German
XenApp Error Messages are shown in German language
SX122502
Sep 6, 2012
Sep 6, 2012
Citrix Provisioning Stream service is down due to SQL cluster outage
The PVS Stream service is down due to unavailability of the PVS SQL database. As a result, all the Streamed servers are not responding and users can no longer interact with XenApp\XenDesktop Farms.
SX122358
Sep 5, 2012
Sep 5, 2012
Provisioning services – Creating a simple boot HA solution (Xenserver)
Creating high availably (HA) solution for booting provision target devices may be quite a challenge since you may need a load balancer solution (Netscaler /F5).
SX122501
Sep 05, 2012
Sep 05, 2012
Citrix Published Application focus issue with Citrix Receiver 3.x
After upgrading the Citrix client software to the latest Receiver 3.x version, the customer noticed that intermittently, Published Application seamless windows are losing focus and staying on top of other windows even though they are not the active window.
SX122391
Aug 27, 2012
Aug 27, 2012
20 seconds delay during the “Please Wait for the User Profile Service” phase
On a Windows 2008 R2 SP1 server with XenApp 6.5 HRP01, when roaming profiles are enabled, the end user experienced a 20 seconds delay during the “Please Wait for the User Profile Service” logon phase. The issue only happens if a roaming profile is being used (this specific issue was seen when the roaming profile folder was hosted on a NetApp appliance).
SX122381
Aug 24, 2012
Aug 24, 2012
ClearType settings are not saved after logoff from RDS/XenApp
When users turn on ClearType inside a Windows RDS / Citrix XenApp session, the setting is not saved in subsequent logons. Each logon, the end user is required to manually turn on ClearType Enabling ClearType via the Registry using a logon script or GPP action doesn’t seem to work.
SX122375
Aug 14, 2012
Aug 14, 2012
PVS target device boot failure due to DFS replication issue
In an environment with 2 (or more) Citrix Provisioning Servers, using DFS based replication for the vDisks, after you promote a new vDisk version to Production, the streamed XenApp server fails to load and hangs with a black screen
SX122413
Sep, 05, 2012
Sep, 05, 2012
NetScaler 10 Admin GUI Freeze / Hangs
When you try to connect to the NetScaler 10.x admin portal via Internet Explorer, the GUI keeps freezing or hanging.
SX122412
Sep, 05, 2012
Sep, 05, 2012


Microsoft

Technotes
created
Modified
How to Customize the User Desktop Appearance on Windows RDS 2008 R2
By default, Windows Server 2008 R2 does not provide Group Policy settings to hide all the special user folders appearing by default on the Desktop.
SX122452
Feb 27, 2013
Feb 27, 2013
IE Enhanced Security Issue on RDS 2008 / R2 and XenApp servers
In some cases, when you disable IE enhanced security from the server manager it is not disabled for the users.
SX124598
Feb 25, 2013
Feb 25, 2013
Cannot apply Group Policy or Login to Domain with Gigabit Ethernet devices
Windows XP-based systems that use Gigabit Ethernet devices may not be able to log on to an Active Directory domain or cannot apply Group Policy
SX122451
Nov 04, 2012
Nov 04, 2012
Office 2007 Documents opened in IE7 or IE8 ask for Windows User Credentials
When you try to open a Microsoft Office Word 2007 document, a Microsoft Office Excel 2007 document, or a Microsoft Office PowerPoint 2007 document in Windows Internet Explorer 7 or Windows Internet Explorer 8, the document may not open in the same window as Internet Explorer. Instead, a new Word 2007, Excel 2007, or PowerPoint 2007 window opens to display the document.
SX154793
Sep 10, 2012
Sep 10, 2012
Optimize logon time / Disable unused parts in GPO
When you logon to Windows RDS servers, the logon process might take longer than expected when multiple Group Policies objects are applied to the RDS server computer account
SX122414
Sep 8, 2012
Sep 8, 2012
How to hide the user navigation pane in Windows 2008 R2
By default, Windows Explorer on Windows 2008 R2 shows to all users the left navigation panel that includes the Favorites, Libraries, Computer, Network and home group sections. This also applies to users connect via RDP (Terminal Services) or ICA (Citrix XenApp). Many sys admins would like to hide the navigation panel as it might confuse the end users and might pose a security risk
SX122400
Sep 05, 2012
Sep 05, 2012


AppSense

Technotes
created
Modified
How to Personalize Internet Explorer Passwords with AppSense Environment Manager
Even though Internet Explorer is enabled for personalization in the AppSense Environment Manager policy, IE form passwords are not saved between logon sessions.
SX125395
Jun 22, 2013
Jun 22, 2013
AppSense Best Practices in Citrix Environments
The combination of AppSense Products with Citrix Products can cause performance issue and affect application stability
SX126100
Mar 13, 2013
Mar 13, 2013
Load Balance AppSense Personalization Servers Using Citrix NetScaler
AppSense Personalization server has its own failover mechanism which allows failover between personalization servers when the primary is not available, this mechanism does not preform Load Balancing.
SX123497
Dec 22, 2012
Dec 22, 2012
Configuring AppSense Environment Manager Personalization for ThinApp Applications
In order to personalize ThinApp application using AppSense Environment Manager, a few extra configuration steps are needed. Please see below the full instructions to personalize ThinApp applications
SX123397
Dec 2, 2012
Dec 2, 2012
AppSense EM Personalization Info Tool
Personalization info (PersInfo) is an extremely useful GUI utility which helps Manage/Debug/Troubleshoot AppSense Environment Manager Personalization, The utility was written by Shaun Jones who works for AppSense Ltd.
SX123390
Nov 07, 2012
Nov 07, 2012
AppSense Personalization Server Sizing & Planning - Best Practices
This article, which will be updated from time to time, will summarize the best practices by Smart-X for sizing and planning AppSense Environment Manger Personalization.
SX123388
Oct 24, 2012
Oct 24, 2012
AppSense AM – Automate NTFS ownership for the BUILTIN\Administrators group
Ever needed to do some mass changes of files/folders NTFS ownership? If you ever implemented AppSense Application Manager then the answer is probably yes.
SX123379
Oct 09, 2012
Oct 19, 2012
AppSense AM causing 90 seconds delay during logon
When logging on to a Windows 2008 R2 server via RDP, you experience a 90 seconds delay during the logon phase. No relevant events are logged in the Windows Event Viewer. The issue intermittently affects all users.
SX122371
Aug 29, 2012
Aug 29, 2012