With a move to hybrid workstyles, so many of us have grown to rely heavily on Microsoft Teams for communication and collaboration with our teammates, now dispersed across the globe. In recent months, we’ve had customers who had relied on email alerts ask us if there were a way they could also share alerts in their organization’s Teams instance. That way, if there were a service disruption, IT departments—and potentially even the entire organization—would be alerted about the disruption quickly. In short, this would reduce the number of help desk calls related to the outage and keep everyone informed. When a service is down, IT can also create an Alert Policy to automatically let everyone know when the service is back online.
ServiceNow is a best-in-class IT Service Management platform that has exploded in popularity in recent years. Not surprisingly, a lot of customers who love ControlUp Scoutbees also use and love ServiceNow. We are happy to announce ServiceNow integration within Scoutbees. This integration can generate ServiceNow incidents based on the early alerting provided from Scoutbees. Now, you can benefit from many forms of alerting for your teams and users plus get an automatically generated ServiceNow incident for SLA measurement, team collaboration and more! For more details check out the Scoutbees ServiceNow KB article.
Our containerized Cloud Hives are part of the “secret sauce” that makes Scoutbees awesome. Anyone can get up and running with synthetic tests and alerting configured within minutes when using a Cloud Hive. The good news here is that we now provide a greater list of locations from which you can run tests. The list includes U.E. East, U.S. West, E.U., Asia, Nordics, Asia West, South India, and the U.K.
This is one for the hardcore techies in the audience. The new Scoutbees API can be leveraged to not only retrieve data from your existing Hives and Scouts, but also create new Scouts and edit existing ones, too. The API provides endless possibilities for product integration with your existing enterprise platforms, custom web pages, scripted automated workflows, and existing DevOPs CI pipelines. The Scoutbees world is truly your oyster with our awesome API.
At ControlUp, we’re here to make remote work better: better for people working from home, better for businesses, and better for IT, too. We have lots more exciting enhancements planned for Scoutbees and we can’t wait to share them with you. If you have any questions or feedback, please feel free to share them with us! And if you have yet to try Scoutbees for yourself, why not take it out for a spin? You can have your first Scout set up in just a few minutes.