The pandemic has had a transformational impact on many organizations, by bringing in new ways of working, which has put a greater emphasis on improving the digital employee experience.
Our takeaway: ControlUp’s vision and DEX management platform closely aligns with specific impacts identified by Gartner in this Innovation Insight report, including:
As work becomes more digital, employees increasingly depend on technology, and organizations become more distributed enterprises, the digital experience has become a larger component of the overall employee experience.
The spotlight is now on infrastructure and operations (I&O) leaders to drive digital employee experience (DEX) improvements to help the company attract and retain talent. Rising to the challenge demands a strategy that focuses on the employee’s overall experience with technology.
By 2025, more that 50% of IT organizations will use digital employee experience to prioritize and measure digital initiative success, which is a significant increase from fewer than 5% in 2021.
Gartner, Innovation Insight for the Digital Employee Experience, Dan Wilson, Stuart Downes, Autumn Stanish, Tom Cipolla, Tori Paulman, Rich Doheny, 1 December 2021
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This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from ControlUp.