Interacting with Live User Sessions: Managing User Processes Remotely

Interacting with Live User Sessions: Managing User Processes Remotely

Posted By ControlUp Team
So far in this five part series, we have gone over how you can change user group policy restrictions and take screenshots of live user sessions. These ControlUp features are straightforward and allow you to assist end-users by accessing live user sessions in the easiest and quickest way possible, without disrupting work routines and productivity. In this post, […]
How to Take a Screenshot of an Active User Session

How to Take a Screenshot of an Active User Session

Posted By ControlUp Team
Ever wonder how to take a screenshot of a user when s/he is in the middle of a session?  In this post, the second in our five part series of extremely useful ControlUp features, we are going to teach you how to do just that. Click here if you are interested in reading the first post in […]

Controlling user sessions remotely using ControlUp and Remote Assistance

Posted By ControlUp Team
Many administrators overlooking RDS farms are reporting various issues while attempting to assist end users remotely using the ICA Shadowing feature. Citrix recommends resorting to Microsoft Remote Assistance in some cases, such as when multiple monitor or Aero issues are preventing shadowing from working correctly. I thought I should highlight a neat capability with ControlUp […]