Controlling user sessions remotely using ControlUp and Remote Assistance

Posted By ControlUp Team
Many administrators overlooking RDS farms are reporting various issues while attempting to assist end users remotely using the ICA Shadowing feature. Citrix recommends resorting to Microsoft Remote Assistance in some cases, such as when multiple monitor or Aero issues are preventing shadowing from working correctly. I thought I should highlight a neat capability with ControlUp […]