Unified Communications experience monitoring

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Today's workers often work remotely, at home, or in the office and operate on unmanaged networks with an ever-growing number of applications and tools such as Microsoft Teams and Zoom. ControlUp extends the reach of IT into remote workers' physical desktops with performance data to diagnose problems and improve future calls and meetings.

Unified Comms Dashboard Detailed Meetings & Calls

Unified Comms Dashboard

Monitor employee engagement with Teams or Zoom ensuring quality connectivity for audio, video, and screen sharing.

Call & meeting health score
Call distribution by experience reporting
Call scoring
Success/failure reports
Filter dashboard data
Sortable call and meeting data

Detailed Meetings & Calls

Combining Unified Comms vendor and ControlUp device data assists IT in reducing resolution time from hours to minutes by determining the root cause of the call or meeting failure.

Caller and Callee network and device details
MOS metrics
Audio metrics
Video metrics
Jitter metrics
Packet loss metrics
Drill down to device detail performance metrics at the time of call

Zugehörige ControlUp-Ressourcen

Blog

Unified Communications Monitoring: Widgets and Graphics and Reports, Oh, My!

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eBook

Make UC&C as reliable as a landline

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Webinar

Troubleshooting Unified Communications

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Blog

Troubleshooting Zoom Calls Just Got Simpler

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