On 2020-03-20, HPE issued customer bulletin a00097382en_us (located here) which states: HPE SAS Solid State Drives – Critical Firmware Upgrade Required for Certain HPE SAS Solid State Drive Models to Prevent Drive Failure at 40,000 Hours of Operation. The HPE bulletin further states: After the SSD failure occurs, neither the SSD nor the data can […]
Posted By Tom Fenton
March 26, 2020
Introduction Virtual desktops are becoming more common in firms within industries like engineering, medical, and entertainment, where users view and process visual images or video – and need the power of a graphics processing unit (GPU) to accomplish their daily tasks. Fortunately, modern virtual desktop infrastructures (VDI), such as VMware Horizon, support virtual desktops with […]
Posted By Trentent Tye
March 24, 2020
I worked for Alberta Health Services for seven years as a Citrix Administrator. In that role, I learned the differences between working in IT for a government entity versus a business, how to operate as efficiently as possible in a bureaucracy, and how to drive initiatives that most benefited the organization and its users. During […]
Posted By Tom Fenton
March 19, 2020
Editor’s Note: this post is intended to help end-users unaccustomed to working from home to have a better overall end-user experience. Whether you are connecting remotely to a virtual desktop or physical PC (see my article here), there are few things that you can do to make your session more productive. I’ve worked from home […]
Posted By Leeza Malachevsky
March 17, 2020
Editor’s Note: This post is from Leeza Malachevsky, ControlUp’s events manager. Last month I took the trip of a lifetime to Japan amidst growing concerns of novel coronavirus, COVID-19. Since I returned, the threat of the virus has grown at an exponential rate, with ControlUp being among the many companies taking precautions by asking employees […]
Posted By Asaf Ganot
March 16, 2020
Like many organizations, ControlUp employees are working from home to protect their health and safety in the face of the COVID-19 threat. For employees used to working in an office, the change in routine that comes with working from home can be unsettling. With the constant barrage of news about COVID-19, the shutdown of entertainment, […]
Posted By Dane Christensen
March 12, 2020
Many thanks to Douglas Brown for his podcast interview of ControlUp’s Barry Flanagan and Trentent Tye. Douglas invited Barry and Trent to guest on his podcast to cover ControlUp’s recent integration of ControlUp and IGEL (read more about that here). The podcast covered a lot more ground, including: ControlUp’s experience at IGEL Disrupt and Disrupt’s […]
Posted By Trentent Tye
March 09, 2020
Slow logons are a bane to EUC users. It’s one of those metrics where you can count the instances, measure how long they took, multiply it by your employee’s hourly rate and come up with the cost in lost end-user time. Speeding up logons or getting people to be productive as fast as possible is […]
Posted By Tom Fenton
March 04, 2020
Introduction After having read my articles on using iPerf (located here and here) to measure the bandwidth of a network connection between two systems, an acquaintance asked me if it’s possible to install a program like iPerf on a VMware ESXi host. This is a good question as there are many situations in which knowing […]
Posted By Tom Fenton
March 03, 2020
Introduction ControlUp 8.1 integrates with Horizon, VMware’s virtual desktop infrastructure (VDI) solution. By itself, the ControlUp Management Console (CMC) is a powerful monitoring tool for Horizon, but to fully utilize the power of CMC, you should use it with ControlUp Script Actions (SAs). By doing so, you can begin the journey to a self-managing and […]
Posted By Dane Christensen
February 27, 2020
EUCAfrica, our South African reseller located in Stellenbosch, Western Cape, recently contributed this ControlUp overview to online publication IT Web. EUCAfrica, thank you for your support, and thanks for being a ControlUp partner!
Posted By Dennis Geerlings
February 25, 2020
The ControlUp Support Team tends to see actual use cases — not theoretical best practices, but how the product is being used in production environments. During a recent customer visit, the customer asked me what might be going on with VDI users in a delivery group. One set of VDI users reported lag on their […]
Posted By Tom Fenton
February 20, 2020
I recently worked with Dennis Geerlings, a Global Customer Services Engineer at ControlUp, about an issue that one of his customers was having. Some of the customer’s end users were noticing a considerable amount of lag when they were working on their VDI clients. After some investigation we found that the users were using hardware […]
Posted By Tom Fenton
February 19, 2020
Often, issues with virtual desktops are tied to the physical location where the thin client resides. There can be a myriad of reasons for this. But, fortunately, using ControlUp’s Branch Mapping feature you can map IP addresses to the names of geographical locations, buildings, or organizational branches to make troubleshooting these issues easier. Branch Mapping […]