NOTE: This post comes from Oleg Alter, a Senior Product Manager at ControlUp. At ControlUp we take IT automation very seriously. The biggest challenge with IT automation is that every environment is unique, complex and ever-changing. Out-of-the-box automation is helpful, but usually covers 70-80% of use cases and often requires expertise to fit the automation […]
Posted By Dane
September 25, 2019
We’re looking forward to an upcoming VMware User Group webcast on 10/2/19 featuring ControlUp’s Trentent Tye. During the webcast Trentent will cover and demonstrate new ControlUp features and products of special interest for administrators working with VMware Horizon, vSphere™, and vSAN™ environments. During the webcast, Trentent will explain and demonstrate ControlUp’s new native integration with […]
Posted By Dane
September 23, 2019
NOTE: This post comes from Esther Barthel, MSc, solutions architect, owner of cognition IT, and a consultant to ControlUp. A couple of weeks ago, one of my clients experienced some unexpected behavior that seemed to be linked to the High Availability (HA) configuration of their Citrix ADCs. In reaction the client asked me to run […]
Posted By Dane
September 19, 2019
We’re excited about an upcoming Citrix User Group Community (CUCG) webinar on 9/25/19 featuring ControlUp’s Trentent Tye. During the webinar, Trentent and Citrix CTA Chris Schrameyer will discuss how ControlUp’s new automation engine can solve Citrix issues before they become major incidents—and in some cases before they even happen. Trentent will focus his remarks and […]
Posted By Trentent
August 27, 2019
ControlUp captures metadata of community members. This leads to innovation like allowing customers to compare their logon times vs the wider community. I reached out to the ControlUp Research team and asked a question that I had been thinking about. What percentage of users are idle or in a disconnected state over the course of […]
Posted By Dane
August 22, 2019
If you are attending VMworld 2019, visit us at Booth 1651 to see how ControlUp can give you virtualization superpowers. We’ll be showing our most recent solutions and some old favorites: We’ll demonstrate ControlUp Real-time Automated Actions, which allows IT admins to proactively solve recurring problems in their infrastructure. We published over a dozen brand-new […]
Posted By Dane
August 20, 2019
In early 2019, we conducted many customer interviews to learn about the challenges they face when managing their virtualized data center. Using those insights, we began work on a solution to make it easier for data center administrators to control and manage their virtualized data centers. Today, we are happy to announce the general availability […]
Posted By Trentent
August 09, 2019
Session optimization is a common challenge, whether you’re managing a Citrix, VMware Horizon, RDS, or WVD environment (or an environment composed of all three). We’ve been working on a approach to attacking the problem, creating scripts and adding triggers to make the result more comprehensive and powerful. And we’ve done it! These new trigger/script action […]
Posted By Trentent
July 30, 2019
In my previous blog, I showed how to use ControlUp automation to help augment our troubleshooting ability by providing additional information. When it detected the database had failed, ControlUp Automation automatically started several tasks; a CDF trace, packet capture, and database and connectivity tests. Once you have collected enough traces for Citrix to analyze you […]
Posted By Dan Levtov
July 28, 2019
ControlUp has the built-in ability to allow you to manage and monitor your NetScaler appliances with all their services and components, so that you can see their real-time performance metrics and identify issues and abnormalities. But what about analyzing your NetScaler usage trends? The existing NetScaler reporting methods can be cumbersome, and so we at […]
Posted By Trentent
June 27, 2019
ControlUp Automation – Faster than human – Augmented Troubleshooting The challenges of troubleshooting intermittent problems I’m working with a customer who’s having an intermittent issue. The database that Citrix connects to occasionally becomes unavailable — why, no one knows. Since Citrix has a 90 second delay from the database outage to the local host cache […]
Posted By Dan Levtov
June 27, 2019
With the introduction of ControlUp’s Automation platform, a new world of possibilities has opened up for ControlUp users. From improving your user experience, to reducing troubleshooting time by gathering contextual information, to automating troubleshooting, the sky really is the limit with ControlUp automation. In order to get the most out of your ControlUp automation platform, […]
Posted By Trentent
June 18, 2019
How do you measure user experience (UX)? When I worked with end users I used various methods to measure the quality of their experience. If the user was in close proximity, I would visit them and actually watch them work, otherwise I’d do some sort of screen share. I found it amazing observing users work […]
Posted By Efrat
June 13, 2019
So, what’s hot and what’s not this week in the IT world? Join me for a quick tour of who’s who and who really isn’t. Citrix Although it feels like Citrix is sort-of putting more focus on their new SaaS micro apps workflow and integration engine (a recent Synergy keynote and the new design […]