The DEX (Digital Employee Experience Management) platform supports any digital workstyle, physical endpoints, virtual desktops & apps, SaaS & web apps or unified communications tools
VDI & DaaS 
Physical Endpoints 
SaaS & Web Apps 
Unified Comms Seamlessly integrate and bring in experience data from your IT ecosystem.
Citrix VMware Microsoft AVD
Real-Time EUC Monitoring
Supported EUC Platforms and Workloads
Support for Windows workloads delivered from any EUC platform, including Citrix, VMware, Microsoft RDSH and Azure Virtual Desktop (AVD)
Support for Citrix Virtual Apps and Desktops and Citrix DaaS (Citrix Cloud)
Citrix ADC (formerly NetScaler)
Citrix Licensing Server
Support for VMware Horizon and VMware Horizon Cloud
Support for VMware, Nutanix, Microsoft and Citrix hypervisors
Support for Microsoft Azure
Support for Amazon EC2
IGEL-powered Devices
Dashboards, Grids and Navigation
Enterprise-grade, Modern Web UI accessible anywhere
Real-time infrastructure dashboards (hosts, machines, storage)
Real-time digital experience dashboards (sessions, processes, applications)
Intelligent drill-downs
Dynamic topology navigation
Out-of-the-box User Experience and Resources Dashboards
EUC Management Capabilities
Registry, Services, File System, Program and Updates controller
Built-in remote desktops manager
Events aggregation and filtering
Enterprise-ready
Role-based control
SAML authentication
Security policy and permission delegation
Multi-tenancy support
Centralized auditing of logins and actions performed
Troubleshooting, Root-cause Analysis and Remediation
Virtual Expert technology for rapid troubleshooting and RCA
Stress level indicators and customization
Community script library with 100s of scripts
Bring-your-own scripts
Support for PowerShell, VBS and CMD line scripts
Fully customizable triggers based on any metric available
Time-based (scheduled) triggers
Trigger-based notification to email, mobile app or Console app
Trigger-based data export and event creation
Mobile apps for iOS and Android for notifications
Automated Optimization
Trigger-based REST API calls
Trigger-based Script execution
User Experience dynamic optimization
Automated augmented troubleshooting
Resource allocation optimization
Historical Troubleshooting and Reporting
Data retention
Top Insights dashboard
Sizing Recommendations Report
Environment Assessment Dashboard
User experience and activity reports
Application activity and Trending reports
Resource consumption reports
System health reports
Citrix licensing reports
Incident analytics
Host forecasting
Community benchmark insights
Auto schedule and export reports
Remote Office Visibility
Get visibility into client device metrics impacting the experience
Support for Windows, macOS, IGEL OS, Stratodesk NoTouch OS, HP ThinPro OS
Support for Citrix and VMware Horizon and Microsoft AVD
Unifed client device scores
Wi-Fi and LAN performance metrics
ISP and session latency
User-installable lightweight extension
Synthetic Proactive Testing
EUC availability tests for Citrix & VMware Horizon
Network Tests (ping, DNS, traceroute, HTTP/s)
Support for EUC gateways with two-factor authentication
Image anomaly detection and alerting
Cloud-based and on-premises tests
User-definable test intervals (one min to one hour)
Policy-based alerting thorugh email , webhook and Microsoft Teams
Detailed and consolidated test reports with one year history
ServiceNow integration
Geographical dashboards
Detailed network path information
Physical Endpoint & Application Monitoring
Support for Windows, macOS, Linux
Support for thin clients, including IGEL OS, Stratodesk NoTouch OS
Hardware inventory reporting
OS and patch level reporting
User device performance
User network performance
User application performance
User device uptime analysis
Logon & session details
Device GEO location maps
Extensible agent to collect any metric
Manual and Automated Troubleshooting and Remediation
Condition-based alerts
Fully customizable triggers based on any metric available
Community script library
Bring-your-own scripts
Support for PowerShell, cmd, Script, Jscript (Windows)
Support for Python, Python 3, PowerShell, sh, bash, Swift (macOS, Linux)
Run scripts in system or user context
Trigger-based Script execution
Trigger-based REST API calls
Trigger-based notification to email
Remote Assist & Control
Support for Windows, macOS, Linux
Remote control
Remote shadow
Remote shell/terminal
User Activity Analytics
Analyze business vs non-business applications
Collection for forground applications usage
Collection of URL domains in browsers
Set hours of collection
Limit collection to device and user groups
Limit visibility of data based on compliance rules
Qualitative Employee Sentiment
Sentiment reporting
NPS scoring
Respondent and results grouping
Support for NPS, multiple choice, multi-select and free text questions
Target survesy to specific users and user groups
Custom date range
Multiple language support
Custom branding
Detailed response drill-down
Advanced Unified Comms Monitoring
Support for Microsoft Teams and Zoom
Gathers data from API and Agent
Call and meeting visualization
Call and meeting performance breakdown
Call and meeting communications maps
Unified Comms Scoring
Dashboard filtering capabilities
Detailed relevant network metrics (jitter, framerate, dropped packets)
Advanced SaaS Application Monitoring
Availability tests for popular SaaS Applications
Network Tests (ping, DNS, traceroute, HTTP/s)
Cloud-based and on-premises tests
User-definable test intervals (one min to one hour)
Email and webhook alerts
Detailed and consolidated test reports with one year history
ServiceNow integration
MS Teams Alert Notification Integration
Geographical dashboards
Detailed network path information
FREQUENTLY ASKED QUESTIONS
ControlUp can monitor and manage a wide variety of resources/objects in the virtual and/or physical datacenters.
ControlUp continuously counts the total number of objects that are currently being monitored, and requires a number of licenses that adequately cover the size of the environment.
- Agent based Managed VMs/Computers – These are VMs and/or computers in which a ControlUp agent is running.
- XenApp/TS/RDSH Servers – The number of peak concurrent sessions that are running on the XenApp/TS/RDSH servers.
- Workstations / VDI – 1 license per windows workstation, virtual or physical (whether there is a user session or not on that VM/Computer).
- Other Windows Servers – 1 license per windows server OS, virtual or physical.
- Agentless Managed VMs/cloud instances – These are VMs and/or cloud instances that are monitored via the hypervisor API and/or XenDesktop Broker API and/or cloud connection API with no ControlUp agent running on that VM / Cloud instance.
- Agentless Managed VM (Windows or Linux) – 1 license per powered on agentless managed VM.
- Cloud Instances (Windows or Linux) – 1 license per running cloud instance.
- Netscaler Appliances – 1 device license per managed appliance (Note that Netscaler appliances licenses are separate from the agent based managed VMs and the agentless managed VMs)
For example, if you are monitoring a XenApp farm on which 800 user sessions are currently running and in addition you monitor 300 VDI workstations and 400 VMs as well as 5 Netscaler appliances you will need a total license of 1500 licensed objects (800 + 300 + 400) plus 5 Netscaler appliances licenses.
Sure you can.
After registration, you will get immediate access to all ControlUp features for 21 days. During your trial period there are no limitations on the number of sessions you can monitor. As your trial period expiration approaches, ControlUp will automatically notify you and recommend the right package. You can extend your ControlUp trial by recommending ControlUp to admins in other organizations. For every admin* who registers with ControlUp as the result of your recommendation, we will extend your free trial by 10 days (50 days max).
*Qualifying referred administrator has to be the first administrator in an organization who did not open ControlUp in the past
We offer annual and multi annual billing, we accept credit card payments as well as purchase orders. Our plans have the option of paper invoicing. Contact us for details.
You can cancel your account at any time before your next billing period. You won’t be charged for the next period of service.
You can view your current license usage in the licensing window within ControlUp. Click the “About” button on the Help ribbon and then click the “Licensing” button.