ControlUp pricing

Choose the best ControlUp solution for your organization

ControlUp pricing

Choose the best ControlUp solution for your organization

Providing an end-to-end view into your VDI & DaaS environments, ControlUp collects metrics in real time, so you can identify, troubleshoot, and remediate problems before they impact your employees’ digital experience

ENTERPRISE

Real-time, actionable dashboards to pinpoint and proactively fix problems unique to users’ virtual desktops and applications

Identify and manually troubleshoot and remediate issues with built-in actions and scripts across your EUC environment

Up to 1-month historical data analytics and out-of-the-box reporting

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PLATINUM

Everything that’s in Enterprise plus:

Automate script actions to maximize resources, optimize end user’s experience and supplement your troubleshooting efforts

Powerful analytics to plan effectively, optimize resources, and monitor the health of your EUC environment

Up to 1-year of historical data retention

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ULTIMATE

Everything that’s in Platinum plus:

Extends IT teams visibility into the digital experience for remote locations of work-from-anywhere employees

Proactively test and report on the availability of your virtual apps, VDI desktops & EUC

Create and share your own custom dashboards across different teams in your organization

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ControlUp helps IT teams monitor and improve the digital experience for employees running any type of app—local, SaaS and Unified Comms—from Windows, macOS and Linux-based physical endpoint devices

ENTERPRISE

Real-time, actionable device dashboards to pinpoint and fix problems on devices running Windows, macOS and Linux

Identify, troubleshoot and remediate issues—manually or through automation—with built-in actions and scripts

Shorten ticket resolution time and increase employee satisfaction with remote shadow and control of any employees’ desktops

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PLATINUM

Everything that’s in Enterprise plus:

Detailed app and browser usage and activity reporting to ensure employees’ productivity is optimal for their job roles.

Gather qualitative sentiment with surveys to understand of the employee's view of IT and workplace technology

Report usage and troubleshoot issues faster for employees using Unified Comms tools such as Microsoft Teams

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ULTIMATE

Everything that’s in Platinum plus:

Proactively monitor and alert on the availability of SaaS & Web applications through synthetic testing

Built-in templates for popular SaaS applications allows IT teams to setup tests in less than a minute and gather availability metrics

Run synthetic tests from the cloud or your datacenter

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Compare editions & features

ENTERPRISE
PLATINUM
ULTIMATE
Real-Time EUC Monitoring

Supported EUC Platforms and Workloads

Support for Windows workloads delivered from any EUC platform, including Citrix, Vmware, Microsoft RDSH and Azure Virtual Desktop (AVD)

Support for Citrix Virtual Apps and Desktops and Citrix DaaS (Citrix Cloud)

Citrix ADC (formerly NetScaler)

add-on
add-on
add-on

Citrix Licensing Server

Support for VMware Horizon and Vmware Horizon Cloud

Support for VMware, Nutanix, Microsoft and Citrix hypervisors

Support for Microsoft Azure

Support for Amazon EC2

IGEL-powered Devices

add-on
add-on
add-on

Dashboards, Grids and Navigation

Enterprise-grade, Modern Web UI accessible anywhere

Real-time infrastructure dashboards (hosts, machines, storage)

Real-time digital experience dashboards (sessions, processes, applications)

Intelligent drill-downs

Dynamic topology navigation

Out-of-the-box User Experience and Resources Dashboards

EUC Management Capabilities

Registry, Services, File System, Program and Updates controller

Built-in remote desktops manager

Events aggregation and filtering

Enterprise-ready

Role-based control

SAML authentication

Security policy and permission delegation

Multi-tenancy support

Centralized auditing of logins and actions performed

Troubleshooting, Root-cause Analysis and Remediation

Virtual Expert technology for rapid troubleshooting and RCA

Stress level indicators and customization

Community script library with 100s of scripts

Bring-your-own scripts

Support for PowerShell, VBS and CMD line scripts

Fully customizable triggers based on any metric available

Time-based (scheduled) triggers

Trigger-based notification to email, mobile app or Console app

Trigger-based data export and event creation

Mobile apps for iOS and Android for notifications

Automated Optimization

Trigger-based REST API calls

Trigger-based Script execution

User Experience dynamic optimization

Automated augmented troubleshooting

Resource allocation optimization

Historical Troubleshooting and Reporting

Data retention

1 month
1 year
1 year

Top Insights dashboard

Sizing Recommendations Report

Environment Assessment Dashboard

User experience and activity reports

Application activity and Trending reports

Resource consumption reports

System health reports

Citrix licensing reports

Incident analytics

Host forecasting

Community benchmark insights

Auto schedule and export reports

Remote Office Visibility

Get visibility into client device metrics impacting the experience

add-on

Support for Windows, macOS, IGEL OS, Stratodesk NoTouch OS, HP ThinPro OS

add-on

Support for Citrix and VMware Horizon and Microsoft AVD

add-on

Unifed client device scores

add-on

Wi-Fi and LAN performance metrics

add-on

ISP and session latency

add-on

User-installable lightweight extension

add-on
Synthetic Proactive Testing

EUC availability tests for Citrix & VMware Horizon

add-on

Network Tests (ping, DNS, traceroute, HTTP/s)

add-on

Support for EUC gateways with two-factor authentication

add-on

Image anomaly detection and alerting

add-on

Cloud-based and on-premises tests

add-on

User-definable test intervals (one min to one hour)

add-on

Policy-based alerting thorugh email , webhook and Microsoft Teams

add-on

Detailed and consolidated test reports with one year history

add-on

ServiceNow integration

add-on

Geographical dashboards

add-on

Detailed network path information

add-on
ENTERPRISE
PLATINUM
ULTIMATE
Physical Endpoint & Application Monitoring

Support for Windows, macOS, Linux

Support for thin clients, including IGEL OS, Stratodesk NoTouch OS

Hardware inventory reporting

OS and patch level reporting

User device performance

User network performance

User application performance

User device uptime analysis

Logon & session details

Device GEO location maps

Extensible agent to collect any metric

Manual and Automated Troubleshooting and Remediation

Condition-based alerts

Fully customizable triggers based on any metric available

Community script library

Bring-your-own scripts

Support for PowerShell, cmd, Script, Jscript (Windows)

Support for Python, Python 3, PowerShell, sh, bash, Swift (macOS, Linux)

Run scripts in system or user context   

Trigger-based Script execution

Trigger-based REST API calls

Trigger-based notification to email

Remote Assist & Control

Support for Windows, macOS, Linux

Remote control

Remote shadow

Remote shell/terminal

User Activity Analytics

Analyze business vs non-business applications

Collection for forground applications usage

Collection of URL domains in browsers

Set hours of collection

Limit collection to device and user groups

Limit visibility of data based on compliance rules

Qualitative Employee Sentiment

Sentiment reporting

NPS scoring

Respondent and results grouping

Support for NPS, multiple choice, multi-select and free text questions

Target survesy to specific users and user groups

Custom date range

Multiple language support

Custom branding

Detailed response drill-down

Advanced Unified Comms Monitoring

Support for Microsoft Teams

Gathers data from API and Agent

Call and meeting visualization

Call and meeting performance breakdown

Call and meeting communications maps

Unified Comms Scoring

Dashboard filtering capabilities

Detailed relevant network metrics (jitter, framerate, dropped packets)

Advanced SaaS Application Monitoring

Availability tests for popular SaaS Applications

Network Tests (ping, DNS, traceroute, HTTP/s)

Cloud-based and on-premises tests

User-definable test intervals (one min to one hour)

Email and webhook alerts

Detailed and consolidated test reports with one year history

ServiceNow integration

MS Teams Alert Notification Integration

Geographical dashboards

Detailed network path information

FREQUENTLY ASKED QUESTIONS

ControlUp can monitor and manage a wide variety of resources/objects in the virtual and/or physical datacenters.

ControlUp continuously counts the total number of objects that are currently being monitored, and requires a number of licenses that adequately cover the size of the environment.

  1. Agent based Managed VMs/Computers – These are VMs and/or computers in which a ControlUp agent is running.
    1. XenApp/TS/RDSH Servers – The number of peak concurrent sessions that are running on the XenApp/TS/RDSH servers.
    2. Workstations / VDI – 1 license per windows workstation, virtual or physical (whether there is a user session or not on that VM/Computer).
    3. Other Windows Servers – 1 license per windows server OS, virtual or physical.
  2. Agentless Managed VMs/cloud instances – These are VMs and/or cloud instances that are monitored via the hypervisor API and/or XenDesktop Broker API and/or cloud connection API with no ControlUp agent running on that VM / Cloud instance.
    1. Agentless Managed VM (Windows or Linux) – 1 license per powered on agentless managed VM.
    2. Cloud Instances (Windows or Linux) – 1 license per running cloud instance.
  3. Netscaler Appliances – 1 device license per managed appliance (Note that Netscaler appliances licenses are separate from the agent based managed VMs and the agentless managed VMs)

For example, if you are monitoring a XenApp farm on which 800 user sessions are currently running and in addition you monitor 300 VDI workstations and 400 VMs as well as 5 Netscaler appliances you will need a total license of 1500 licensed objects (800 + 300 + 400) plus 5 Netscaler appliances licenses.

Sure you can.

After registration, you will get immediate access to all ControlUp features for 21 days. During your trial period there are no limitations on the number of sessions you can monitor. As your trial period expiration approaches, ControlUp will automatically notify you and recommend the right package. You can extend your ControlUp trial by recommending ControlUp to admins in other organizations. For every admin* who registers with ControlUp as the result of your recommendation, we will extend your free trial by 10 days (50 days max).

*Qualifying referred administrator has to be the first administrator in an organization who did not open ControlUp in the past

We offer annual and multi annual billing, we accept credit card payments as well as purchase orders. Our plans have the option of paper invoicing. Contact us for details.

You can cancel your account at any time before your next billing period. You won’t be charged for the next period of service.

You can view your current license usage in the licensing window within ControlUp. Click the “About” button on the Help ribbon and then click the “Licensing” button.