The Upload with ControlUp

Take control of your digital workspace environment end-to-end AND make your end-users happy with their experience. Join Eugenia Schipelliti, Jeff Johnson as they interview industry leaders, customers, and tech gurus on how ControlUp is the simplest, most cost-effective way to observe, analyze and optimize your employees’ digital experience. They’ll help you understand the technology, trends in the industry, and best practices with digital workspaces so you can understand how to keep your end-users happy and helpdesk tickets down.

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Latest Episodes:

August 15, 2024

Is your organization prepared for the transition to Windows 11? In this version of the Upload, Jeff and Eugenia talk to CTO extreme Simon Townsend about making the switch to Windows 11 a smooth and efficient upgrade process.

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June 12, 2024

Eugenia and Jeff talk with Andy Poulter (PM for Edge DX) about what’s now with Edge DX. For instance, did you know Edge DX now has device averages? Listen in and learn what’s new.

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February 13, 2024

ControlUp can troubleshoot any issue that hinders the digital employee experience. In this podcast, we do not have time to go over every use case but instead give you a vision of what we can do and provide a few examples of how to troubleshoot a desktop problem with ControlUp.

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January 23, 2024

When people call the IT help desk for a problem with their computer, they want IT to meet expectations and handle the escalation so they can get back to work. However, one study shows that employees spend an average of three hours per week troubleshooting work-related computer problems themselves because they don’t want to deal with a helpdesk queue or do not believe the helpdesk can fix their problem. Alerts are used to know if employees have problems affecting the digital employee experience before a helpdesk is generated. Being alerted to problems is the first step to improving the digital employee experience.

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September 26, 2023

Troubleshoot UC calls as they happen with ControlUp’s unified communication live caller dashboard. See all live call performance metrics, then drill down to the device to troubleshoot and remediate.

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September 19, 2023

At the core, every business has VIP users, who require special care and attention. We aim to simplify your life by assisting you in resolving desktop support issues now. We’ll give you the tools to find and fix problems, and even reduce IT support expenses.

Fix Problems Faster
Rapidly resolve desktop, network, and application issues for up to 50 VIPs.

Fix Problems Automatically
Identify and programmatically fix issues before VIP users even notice them.

Fix Problems for Free
Streamline troubleshooting software by consolidating them into a user-friendly web console.

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September 13, 2023

In this episode, Tom and Jeff talk about VMware Explore and some big announcements like Jed Ayres becoming the new CEO of ControlUp AND the big ControlUp party. This podcast is fast, fun, and free.

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July 18, 2023

Learn new and amazing enhancements with the latest release of Real-Time DX. (Spoiler alert: something to do with macOS and other great things)

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