Reducing MTTR on Windows, MAC, and Linux endpoint devices are essential for managing remote work environments. ControlUp collects, alerts, and reports on the endpoint experience on each remote device, then provide tools to help make the experience better
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Read nowDigital employee experience management for physical endpoints
Monitor and improve the digital experience for employees using physical endpoints
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ControlUp solutions for physical endpoints
ControlUp support's the work-from-anywhere strategy for physical endpoint devices by detecting issues impacting the digital experience, quickly fixing and automating fixes to problems before help desk tickets are created, and lowering the cost of support.
Common Physical Endpoints challenges
Remote endpoint devices cause IT more challenges as they are on unmanaged networks, fall out of a supported configuration, and cannot have an IT person sit side-by-side.
The average weekly support requests are up 20% since 2022[1]
ControlUp benefits for physical endpoints
Reducing MTTR with real-time device insights
Understanding user activity
Work-from-anywhere visibility and assistance
Notification and automation
Multi-platform support
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Work-from-anywhere visibility and assistance
ContrloUp gives IT the ability to shadow or "remote control" a user's session to help lower the mean time to resolution.
Notification and automation
ControlUp automatically tracks the quality of an employee's user experience and contacts IT or an employee with recommendations on how to improve it —either manually or automatically — before creating a help desk ticket.
Multi-platform support
ControlUp supports the most popular client operating systems today. ControlUp's native agents collect digital employee experience data, support native scripting languages, and provide access to the device's remote shell.
ControlUp's full DEX management platform
SaaS & Web Apps
Full visibility into the availability and performance of your SaaS apps
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