We at ControlUp provide a lean, cloud-based platform for infrastructure monitoring, troubleshooting, and analytics. With our customers’ permission, we are able to research a broad range of IT operations issues and troubleshooting actions.

This research is based on 116 million individual application launches at 280 organizations over a period of six months. We focused on five most common Microsoft end user applications, and Google Chrome.

We studies the top three metrics (average application load time, variations of those times, and how often those applications were launched, within an organization and across the industry. We then propose a practical framework IT can use for assessing their users’ application load times and taking steps to improve the each application’s load time, which will have a positive and direct impact on user experience.

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