ControlUp and ServiceNow

Improve efficiency, automation, and cost savings for ControlUp customers using ServiceNow

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“Our partnership with ControlUp’s integration into ServiceNow is a win-win for our customers. It streamlines IT operations, enhances the digital employee experience, and reflects our dedication to innovation and client satisfaction. We’re excited to partner with our clients for the initial integration and even more excited to add even more capabilities in the future.”

Andy Whiteside | President and CEO, XenTegra

ControlUp and ServiceNow Integration

With ControlUp’s ITSM Connector, ServiceNow tickets are automatically created, populated, and closed with Edge DX automated remediation. Tickets can automatically be created by ticket type, impact, and urgency.

Automated ticket creation

Create tickets based on customized alerts to save IT time filling out mandatory fields

Automated ticket population

Prepopulate ServiceNow tickets to give IT a faster start to remediate the problem

Automated tickets closure

Problems that are remediated through automation can be opened and closed automatically

ControlUp IT Service Management Connector on ServiceNow Store

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ControlUp Now Has Native ServiceNow Integration!

Combining the power of Edge DX and ServiceNow’s award-winning ticket management platform gives companies a powerful new tool for recognizing issues and alerting the helpdesk on their ServiceNow dashboards of that problem. When self-healing takes place, it will be documented in ServiceNow.

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Latest Press Release

ControlUp Announces Integration with ServiceNow to Efficiently Enhance the Digital Employee Experience

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“The addition of ControlUp monitoring and management services within the ServiceNow Store allows IT organizations to offer a significantly improved user experience,” said Jon Wallace, CTO, ControlUp. “Our DEX platform simplifies the delivery of high-performing workspaces and delivers physical and virtual monitoring along with proactive network and device testing, automation, and access to a global community of IT professionals sharing insights and solutions.”