Real-time monitoring, troubleshooting, and remediation
VDI & DaaS Monitoring VDI & DaaS Availability TestingLocal and remote physical endpoint devices and apps monitoring
Physical Endpoint Monitoring SaaS & Web Apps Availability Testing Unified CommunicationsPlatform integrations for ControlUp monitoring solutions
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ControlUp and ServiceNow
Improve efficiency, automation, and cost savings for ControlUp customers using ServiceNow
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“Our partnership with ControlUp’s integration into ServiceNow is a win-win for our customers. It streamlines IT operations, enhances the digital employee experience, and reflects our dedication to innovation and client satisfaction. We’re excited to partner with our clients for the initial integration and even more excited to add even more capabilities in the future.”
Andy Whiteside | President and CEO, XenTegra
ControlUp and ServiceNow Integration
With ControlUp’s ITSM Connector, ServiceNow tickets are automatically created, populated, and closed with Edge DX automated remediation. Tickets can automatically be created by ticket type, impact, and urgency.
Create tickets based on customized alerts to save IT time filling out mandatory fields
Prepopulate ServiceNow tickets to give IT a faster start to remediate the problem
Problems that are remediated through automation can be opened and closed automatically
ControlUp Now Has Native ServiceNow Integration!
Combining the power of Edge DX and ServiceNow’s award-winning ticket management platform gives companies a powerful new tool for recognizing issues and alerting the helpdesk on their ServiceNow dashboards of that problem. When self-healing takes place, it will be documented in ServiceNow.
Read moreControlUp Announces Integration with ServiceNow to Efficiently Enhance the Digital Employee Experience
Read about it now“The addition of ControlUp monitoring and management services within the ServiceNow Store allows IT organizations to offer a significantly improved user experience,” said Jon Wallace, CTO, ControlUp. “Our DEX platform simplifies the delivery of high-performing workspaces and delivers physical and virtual monitoring along with proactive network and device testing, automation, and access to a global community of IT professionals sharing insights and solutions.”
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