Monitoring & Troubleshooting for Unified Communications

Get insights into usage and improve the digital employee experience for workers meeting and collaborating with Unified Comms tools

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ControlUp solutions for Unified Communications

Today, Unified Communications tools—like Teams, Zoom, and others—are among remote workers’ most mission-critical applications. Monitoring and improving the user experience for these solutions is a top priority for IT teams, because when people have issues with these applications, productivity will be immediately impacted. But determining if problems are with the Unified Communications provider’s platform, the client application, the home network, or the endpoint device is often cumbersome.

Common Unified Communications challenges

Usage Insights

For remote- and office-based employees alike, meeting virtually with tools like Microsoft Teams and Zoom has become the standard for communication and collaboration.

Gaining insights and the ability to report on how people use these tools—including the number, duration, type and attendee participation for calls and meetings—is important for IT teams and business leaders to understand and help improve employee productivity.

Microsoft Teams usage increased by 260% in less than two years[1]

ControlUp Benefits for Unified Communications

Microsoft Teams & Zoom usage insights
Microsoft Teams & Zoom usage insights

ControlUp’s intuitive Teams and Zoom dashboards give IT teams quick insights into the number of calls and meetings, their duration, user experience scores, quality and feedback, call types, plus attendee participation with customizable timeframes and filtering capabilities.

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Detailed call quality views & reporting
Detailed call quality views & reporting

ControlUp provides digital experience scores for Microsoft Teams, which include factors like audio, video, and screen sharing quality. Additional data, such as end-user meeting sentiment provides a complete picture of the call quality.

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Quickly pinpoint the root cause of problems
Quickly pinpoint the root cause of problems

ControlUp lets you quickly locate the root cause of poor call quality or Unified Comms call failures guided by visual indicators. With the ability to drill down to see whether the physical endpoint or local network connectivity is the source of any issues, ControlUp helps you find and fix problems faster.

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Unified comms availability monitoring
Unified comms availability monitoring

ControlUp allows IT teams to get full visibility into the health and availability of any unified comms platform through continuous synthetic testing, while getting real-time alerts when the availability of these services is impacted.

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1. https://www.zdnet.com/article/microsoft-teams-now-has-more-than-270-million-monthly-active-users/

2. https://getvoip.com/blog/2020/07/07/video-conferencing-stats/

3. https://www.businesswire.com/news/home/20211213005252/en/NETSCOUT-Research-Shows-Issues-with-Unified-Communications-and-Collaboration-Tools-are-Responsible-for-Over-50-of-All-Helpdesk-Tickets