Troubleshooting Performance Issues

With ControlUp, Citrix administrators can quickly spot performance issues across multiple layers – from the hypervisors and datastores to NetScaler appliances, delivery brokers, VMs and VDAs all the way to specific user sessions and processes.

Using real-time performance data, ITOps teams can quickly detect AND remedy the root cause of an issue directly from within the console.

End User Experience Monitoring

Excessive logon times, long applications launch times, high protocol latency or bandwidth limitation can all have a dramatically negative effect on Citrix user experience and must be resolved quickly to avoid frustration and lost productivity.

ControlUp provides early detection of issues that might impact your end users’ Citrix experience, and allows you to quickly dig deeper and find the root cause of these issues.

Application Troubleshooting

ControlUp presents aggregated, logical views of complex environments, and gives you powerful troubleshooting tools for precise and rapid interventions when action is needed. For example, administrators can compare the Windows configurations of a working and non-working server to quickly isolate the element causing an application to fail. This includes the Windows registry, file system, services, and installed programs and updates.

Managing Multiple Citrix XenApp/XenDesktop Farms and Versions

AppCenter, EdgeSight, and Director were not designed to support multiple XenApp or XenDesktop versions – a major management challenge for administrators dealing with the complex realities of an enterprise IT environment.

ControlUp monitors and troubleshoots all XenApp/XenDesktop versions, enabling a streamlined management experience regardless of the server farm or edition.

Supporting End Users

In addition to basic user actions such as ‘Logoff’ and ‘Send Message’, ControlUp includes a rich array of contextual management actions that enable efficient application troubleshooting of user-related issues. For example, the ‘Kill Policy’ user action temporarily removes Group Policy restrictions that lockdown an end user’s desktop, providing a quick way to change settings and run commands inside a restricted user session.

Historical Reporting and Analytics

When an end user reports a performance issue from “last Tuesday”, a Citrix administrator must determine which server was used at the time in order to start the application troubleshooting process. Citrix administrators also need access to historical user session data to perform usage trend analysis, analyze license consumption, and report on Citrix logons and application usage for security purposes.

ControlUp Insights seamlessly saves performance and usage data for XenApp and XenDesktop, offering an extensive set of reports spanning areas such as user activity, Citrix user experience, application activity, resource consumption (host, server and even process level), system health and licensing.

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