VMware Horizon monitoring

ControlUp’s integration with VMware Horizon gives administrators full-stack visibility for their EUC environment — from the hypervisor to endpoint devices and everything in between.

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ControlUp solutions for VMware Horizon

ControlUp’s VMware Horizon capabilities help you detect, troubleshoot, and remediate complex problems in real-time reducing MTTR. ControlUp’s solution includes support for VMware ESXi hypervisor, Horizon connection server, critical applications, and endpoint devices providing you unprecedented support of your EUC environment in the ContolUp real-time console or upload ControlUp thousands of new metrics to your vROps deployment.

Common VMware challenges

Horizon is complex to troubleshoot
Supporting users working from home is difficult
Availability for Horizon resources is essential
Horizon is complex to troubleshoot

ESXi, storage, networks, and endpoints needed for Horizon need to work together to ensure employees stay productive. When Horizon has a problem it takes expertise and time to find and fix.

68% of employees indicate tech disruptions are impacting productivity [1]

ControlUp benefits for VMware

Reduce mean time to resolution (MTTR) for VMware Horizon.

Supporting all the components of a Horizon environment is complicated. ControlUp monitors and remediates your end-to-end Horizon environment such as ESXi, vCenter, Horizon connection server, virtual desktops, virtual applications, and endpoint device connectivity.

ControlUp for Horizon provides:

  • Real-time performance monitoring
  • Contextual troubleshooting
  • Automation remediation
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Detect and fix home network issues for Horizon

Home networking is invisible to IT and can be unreliable, slow, or misconfigured. ControlUp collects home Wi-Fi and LAN data to alert IT when the home network is affecting the Horizon experience.

ControlUp for Horizon provides:

  • PCoIP and Bast protocols
  • Remote network performance metrics
  • Endpoint device information
  • Multiple operating system support
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Monitor availability of Horizon critical resources

Horizon users depend on the availability of Horizon virtual desktops, applications, and network resources. ControlUp performs synthetic transaction monitoring across all resources to provide early detection and warning of issues affecting productivity.

ControlUp for Horizon provides:

  • Notifications when resources are unavailable
  • Horizon-based VDI and DaaS applications testing
  • Web apps and services, as well as critical network resource testing
  • Detailed test results and reporting
  • Custom alerting and notifications
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Detect and fix Horizon slow logons

Slow logons effect the digital experience and can happen in both Horizon virtual desktops and applications. ControlUp automatically detects slow logons and provides IT the tools to remediate the problem.

ControlUp for Horizon provides:

  • Automatic detection
  • Alerting IT
  • Identification of the bottleneck
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Integrate with vRealize Operations (vROps)

VMware vROps analyzes the overall health of a VMware solution. ControlUp vROps management pack gives customers greater details of the Horizon EUC environment.

ControlUp management pack provides vROps:

  • End-to-end visualization of the EUC environment
  • Custom dashboard
  • Is free for customers that have vRealize Operations 8.4 Advanced or Enterprise, vRealize Suite, or vRealize Cloud Universal
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Fix issues faster with VMware action scripts

Don’t reinvent the wheel. ControlUp has 40+ scripts built by ControlUp developers and a community of ControlUp users that do everything from listing Horizon administrators, to recover provisioning for Horizon linked clone pools.

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ControlUp's full DEX management platform

Physical Endpoint

Simplify physical endpoint management and improve remote employee support

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VDI & DaaS

Gain real-time insights into your VDI and DaaS environment

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SaaS & Web Apps

Full visibility into the availability and performance of your SaaS apps

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Unified Comms

Understand how employees use video conferencing platforms

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1. https://www.zdnet.com/article/microsoft-teams-now-has-more-than-270-million-monthly-active-users/

2. https://getvoip.com/blog/2020/07/07/video-conferencing-stats/

3. https://www.businesswire.com/news/home/20211213005252/en/NETSCOUT-Research-Shows-Issues-with-Unified-Communications-and-Collaboration-Tools-are-Responsible-for-Over-50-of-All-Helpdesk-Tickets