Real Time Troubleshooting & Remediation

Home > Products > ControlUp Real-Time > Troubleshooting

ControlUp lets help desk teams monitor their EUC environment with an expansive set of preset features based on years of customer feedback and our continued engagement with leading EUC platforms. Areas of focus for IT oversight include end-users, remote systems, windows registry, windows services, and the ability to customize new monitoring capabilities with unique Script Actions and pre-built, tested Script Actions from ControlUp.

End-User Support & Remote Assistance Remote Systems Management Script Actions Windows Registry Controller Windows Services Controller Role-Based Permissions

End-User Support & Remote Assistance

The breadth and complexity of technologies in VDI environments make agile and effective end-user support daunting. Delivering a solid user experience is vital to a business's success, so we take support and remote assistance very seriously. Help desk personnel get a full range of troubleshooting capabilities to support end-users, including session shadowing, interactive chat, user polling, and more, all from a single place.

Remote Systems Management

With the ControlUp Real-Time Console, IT can remotely manage the environment by executing a comprehensive set of built-in management tasks simultaneously on multiple servers, hosts, computers, or users, all with just a few clicks.

ControlUp's real-time actions eliminate the need to hop between multiple windows or repeatedly click confirmation prompts. Reports of these actions are immediately available for review providing a comprehensive overview of system updates.

Script Actions

ControlUp Script Actions are a powerful tool that enables organizations to tailor the Console to their specific needs and achieve more efficient and effective management of their environment. Script Actions are written in PowerShell, VBScript, or CMD batch files and can be shared with the broader ControlUp community.

ControlUp provides hundreds of these tested Script Actions in our Script Library. These scripts allow IT to perform various tasks with just a few clicks, such as resizing virtual machines, tracing network hops, and obtaining detailed logon information.

Windows Registry Controller

The ControlUp Windows Registry Controller takes a time-consuming, arduous task and makes it a snap. The Registry Controller allows you to manage multiple machine registries as if you were managing a single computer registry. Operations such as create, delete or edit registry values on both computer hives and user hives can be performed simultaneously on multiple targets.

Windows Services Controller

The ControlUp Windows Registry Controller is a powerful tool that simplifies registry management, enabling efficient administration of multiple registries like a single computer registry. With the Registry Controller, you can perform various operations, such as creating, deleting, or editing registry values on both computer hives and user hives simultaneously across multiple targets.

Role-Based Permissions

With ControlUp, IT can delegate administrative tasks through security policies: a collection of settings that determines which actions can be performed by each ControlUp user. These settings may differ for each folder in the Organization Tree, allowing for the segmentation of the environment into discrete areas of responsibility.

With this feature, IT can delegate administrative tasks effectively, ensuring users can only access the functions needed to perform their work.