Real-time troubleshooting

The breadth and complexity of technologies in your VDI environment make agile and effective end-user support a daunting task. Delivering a solid user experience is vital to your business’ success, so we take support and remote assistance very seriously. Your help desk personnel get a full range of troubleshooting capabilities to support your end-users, including user session shadowing, interactive chat, executing a poll among your users and more all from a single place.

With theControlUp Console, you can remotely control your environment and execute a comprehensive set of built-in management tasks simultaneously on multiple servers, hosts, computers, or users, all with just a few clicks.

ControlUp’s real-time actions are without the need to hop between multiple windows or repeatedly click tiresome confirmation prompts. An instant report of the action results is especially useful when an action is performed on multiple targets.

ControlUp’s feature set is infinitely extensible and, with ControlUp Script Actions, allows for rapid development of new functionality . Written in PowerShell, VBScript, or CMD batch files, ControlUp Script Actions make it possible for you to easily customize the Console to your organization’s needs. You can use one of the hundreds of scripts in the ControlUp Script Library or write your own scripts. From resizing a virtual machine to tracing network hops to getting in-depth logon information, ControlUp Script Actions allow you to do it all with just a few clicks.

The ControlUp Windows Registry Controller takes a time-consuming, arduous task and makes it a snap. The Registry Controller allows you to manage multiple machine registries as if you were managing a single computer registry. Operations such as create, delete or edit registry values on both computer hives and user hives can be performed simultaneously on multiple targets.

If you oversee multi-user environments, chances are you manage Windows Services on a daily basis. The ControlUp Windows Services Controller allows you to easily identify differences between services’ configurations, then spot and fix misconfigurations and irregular behavior on the fly in any complex environment.

With ControlUp, you can delegate administrative tasks through security policies: a collection of settings that determines which actions can be performed by each ControlUp user. These settings may be different for each folder in the Organization Tree, allowing for the segmentation of your environment into discrete areas of responsibility.

Delegate permissions to support staff for specific areas in your IT Infrastructure and limit their access to other areas, as needed, making it possible to keep your environment stable and secure.