End-User Support & Remote Assistance

The breadth and complexity of technologies in your VDI environment make agile and effective end-user support a daunting task. Delivering a solid user experience is vital to your business’ success, so we take support and remote assistance very seriously. Your help desk personnel get a full range of troubleshooting capabilities to support your end-users, including user session shadowing, interactive chat, executing a poll among your users and more all from a single place.

Remote Systems Management

With theControlUp Console, you can remotely control your environment and execute a comprehensive set of built-in management tasks simultaneously on multiple servers, hosts, computers, or users, all with just a few clicks. ControlUp’s real-time actions are without the need to hop between multiple windows or repeatedly click tiresome confirmation prompts. An instant report of the action results is especially useful when an action is performed on multiple targets.

Script Actions

Script Actions allow you to extend the power of the ControlUp Console. You can download any of the several hundred scripts in the ControlUp Script Library or, using PowerShell, VBScript, or CMD, you can create your own Script Actions and share them not just within your organization, but also with the ControlUp community at large.

Windows Registry Controller

Editing Windows registry settings can become a time-consuming task, especially if registry hives need to be changed for multiple remote users and computers. Using the Registry Controller you can manage multiple machine registries as if you were managing a single computer registry. Operations such as create, delete or edit registry values on both computer hives (HKLM) and user hives (HKCU) can be performed simultaneously on multiple targets. The differences between registry settings on different computers and users are color-coded for troubleshooting registry discrepancies in large computers and user environments.

Windows Services Controller

The ControlUp Windows Registry Controller takes a time-consuming, arduous task and makes it a snap. The Registry Controller allows you to manage multiple machine registries as if you were managing a single computer registry. Operations such as create, delete or edit registry values on both computer hives and user hives can be performed simultaneously on multiple targets.

Role-Based Permissions

With ControlUp, you can delegate administrative tasks through security policies: a collection of settings that determines which actions can be performed by each ControlUp user. These settings may be different for each folder in the Organization Tree, allowing for the segmentation of your environment into discrete areas of responsibility. Delegate permissions to support staff for specific areas in your IT Infrastructure and limit their access to other areas, as needed, making it possible to keep your environment stable and secure.
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