At ControlUp, we’re constantly advancing to give IT teams unparalleled visibility and control over their digital employee experience (DEX). We’re excited to announce our latest advancements that revolutionize DEX management with full support for Amazon WorkSpaces.
The Modern Workplace Demands a Deeper Look
Cloud-delivered virtual desktops like Amazon WorkSpaces are now critical for the flexible, secure, and productive remote work environments businesses need. While Amazon provides robust and scalable infrastructure, you, the customer, are responsible for the user experience and performance. This is where ControlUp steps in, bridging the gap between infrastructure and user interaction. ControlUp empowers your IT teams to take full ownership of the Amazon WorkSpaces desktop, giving you the intelligence to master everything from endpoint devices to the WorkSpaces environment itself.
Understanding Amazon WorkSpaces
Amazon WorkSpaces is a flexible Desktop-as-a-Service (DaaS) solution that delivers virtual, cloud-based Windows desktops to meet various organizational needs. For shift workers, WorkSpaces Pools offer non-persistent desktops that refresh with each login. For knowledge workers, WorkSpaces Personal provides persistent desktops that retain user data and applications. Additionally, Amazon WorkSpaces includes AppStream 2.0 and WorkSpaces Core for more traditional Virtual Desktop Infrastructure (VDI) requirements, supporting integrations with solutions like Citrix and Omnissa.
How Amazon WorkSpaces and ControlUp Work Together
While AWS manages the compute, memory, and networking as part of its Shared Responsibility Model, ControlUp complements this by providing robust monitoring and management tools specifically within the Amazon WorkSpaces environment. This helps customers actively monitor, troubleshoot, and optimize the end-user experience and application performance within WorkSpaces desktops, addressing their shared responsibility for operational excellence.
ControlUp Support for Amazon WorkSpaces Personal and Pools
ControlUp for Desktops now offers three flexible scenarios to support Amazon WorkSpaces:
- WorkSpaces DEX: Deploy the ControlUp agent directly on your Amazon WorkSpaces desktop for comprehensive, real-time DEX monitoring, troubleshooting, and automated remediation.
- WorkSpaces DEX with Basic Client Metrics: Combine the ControlUp agent on your WorkSpaces desktop with a lightweight ControlUp Real-Time DX extension on the client device. This provides essential monitoring, troubleshooting, and remediation for the entire end-to-end solution.
- WorkSpaces DEX with Client DEX: For the most robust monitoring, place a ControlUp agent on both the Amazon WorkSpaces desktop and the client desktop. This delivers rich, end-to-end monitoring, troubleshooting, and automated remediation for the complete end-user experience.
Figure 1 – ControlUp for Desktops Support for Amazon WorkSpaces
ControlUp collects thousands of DEX metrics, providing a comprehensive view of your digital environment. As shown in Figure 1, ControlUp consolidates end-to-end metrics into a single pane of glass for clients connecting to WorkSpaces via PCoIP or DCV protocols. This allows for effortless monitoring, troubleshooting, and remediation.
Below is a sample of the client and WorkSpaces DEX metrics available:
- Connectivity map
- Client Device, Active Session, Provisioning, and WorkSpaces data
- CPU Usage
- Memory Usage
- Peak Experience Latency
- Client Device Latency
Key Takeaway for IT Decision Makers
By leveraging ControlUp’s powerful platform, organizations can gain unparalleled clarity into their Amazon WorkSpaces deployments, moving beyond reactive problem-solving to proactive optimization. This means better performance for users, reduced helpdesk tickets for IT, and a more seamless virtual desktop experience across the board.
No more guesswork – just actionable insights driven by comprehensive, real-time data.
Check out this self-guided tour that shows end-to-end troubleshooting and remediation of Amazon WorkSpaces.
Ready to see it in action? Schedule a personalized demo with one of our DEX pros today!
