Solutions for Service Desk

Solve More Problems in Less Time

Technology issues can have a ripple effect across the entire organization. When systems go down, employees can't perform their tasks efficiently, leading to a drop in productivity. This, in turn, can slow down business operations and sales, ultimately frustrating customers who rely on timely service and support.

ControlUp Helps the Service Desk Close
More Tickets Faster

ControlUp provides IT service desk the tools needed to help troubleshoot and remediate infrastructure, desktop, applications and security issues in real-time.

Real-Time Monitoring and Troubleshooting

ControlUp’s real-time monitoring collects thousands of end-user computing metrics, allowing IT teams to identify and resolve issues before they impact employees’ digital experience and productivity.

Support for managing virtual and physical desktops
Troubleshooting and Remediation for local, SaaS, and Web applications
Unified Communications optimization

Root Cause Analysis and Remediation

ControlUp assists with problem analysis to pinpoint the exact problem area. Once the root cause is identified, ControlUp offers a catalog of remediation scripts to solve the problem in real-time.

Self-guided and Gen AI root cause analysis
Manual and automated remediation for common issues
Remote control to help remediate UI issues

ServiceNow Integration

The integration between ControlUp and ServiceNow streamlines workflows minimizes manual intervention, maintains high service quality, and enhances IT operations.

Automated ticket creation and closer
Find and fix issues from the ServiceNow UI
Available from the ServiceNow store

Security Monitoring

ControlUp’s IT security tool identifies and resolves security issues in real-time, leveraging the service desk’s frontline awareness of vulnerabilities and exploits.

Vulnerability detection and remediation
Device misconfiguration and compliance remediation
OS and application patch management

Mean Time to Repair is Too High

Lower your MTTR with ControlUp

44%

of respondents said their organization’s technical support resolved tech problems effectively

20%

of employees felt they would be supported when troubleshooting tech

95%

of organizations say supporting remote users comes with new technical and communication challenges

Customer Success Stories

Marcel Korbee
Cloud Ops Engineer
Parentix

"ControlUp has been a lifesaver for Parentix. It has saved us money, stress, and, most importantly, time! We couldn’t be happier with the platform or the ControlUp team."

Jaymes Davis
Director of Product Strategy
Tehama

"Today we are able to support this demanding requirement at scale with ControlUp Edge DX. This new capability helps us deliver a best-in-class digital experience for all our customers."

Róbert Þórir Sigurðsson
Senior System Administrator
Ossur

"ControlUp is how I work. I work with ControlUp 100% of my day, I don’t work without it. It saves us so much time."

Tom Hamilton
Infrastructure Services Team Lead
Estes Express

"The time we spend each day on reporting has been shortened by more than 10x. The value in that is huge."

Jamie Terrell
Lead Citrix Engineer
Florida Cancer Associates

"ControlUp allows us to bypass egos and external influences and just see the raw information. There’s no ego in ControlUp; it’s just information, unvarnished by humans."

Ray Davis, Senior Systems
Engineer
VyStar Credit Union

"I can definitely tell you that I am able to spot an issue ten times faster than the traditional digging through event logs."

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Don’t spend hours solving complicated IT problems. Let ControlUp identify
and automate fixes in minutes.

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