PLATFORM

VDI and DaaS Monitoring

ControlUp provides an end-to-end view of your virtual desktops by gathering true real-time metrics, enabling IT to quickly identify, troubleshoot, and resolve issues

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Virtual Desktops Solve Many Use Cases But Introduce Complexity

Virtual Desktop Infrastructure (VDI) and Desktop-as-a-Service (DaaS) desktop delivery models have long offered organizations many benefits including flexibility for hybrid work, decreased security risk, simplified application maintenance, and scaling up and out the environment.

But with that also comes added infrastructure complexity, the need for an IT team with specific skills, and a rise in IT support ticket escalations when frontline service desk employees can't address issues quickly and easily.
Keep a Pulse on Your EUC Environment With ControlUp
ControlUp provides IT teams with market-leading monitoring and troubleshooting capabilities for virtual desktop environments, including Microsoft, Citrix, and Omnissa.
Multi-Vendor End-To-End Visibility

ControlUp provides a holistic perspective of your VDI and DaaS environment, encompassing brokers, cloud services, servers, client devices and other components.

  • Agent and agentless: ControlUp collects over 1500 metrics through our real-time agent, which collects performance and experience metrics, and through deep, native integrations with vendor APIs to paint a complete picture.
  • EUC infrastructure: Get complete insight into your end-to-end EUC infrastructure, including hypervisors and datastores. DaaS and IaaS cloud services, storage, machines, brokers, gateways, sessions, processes and client device networks
  • Multi-vendor support: Whether your virtual desktop delivery is powered by Microsoft Azure Virtual Desktop, Citrix, or Omnissa or you use virtualization infrastructure from Broadcom, Nutanix, Microsoft, or XenServer, ControlUp has you covered.
Virtual Expert Technology

Make troubleshooting and remediation easy with ControlUp’s industry-leading three-second data collection and innovative Virtual Expert technology.

  • Three-second data collection: With ControlUp’s industry-leading three-second data collection, you get information on critical performance metrics across your virtual desktop in your VDI or DaaS environment.
  • Shortest path to root cause: By analyzing data from tens of thousands of troubleshooting sequences and continuously improving our machine learning algorithms, the Virtual Expert recommends the shortest drill-down path to uncover the root cause of a problem.
  • Contextual troubleshooting: Many additional pieces of information or actions can be taken at any point in the troubleshooting journey. By observing the context and applying analysis from a vast array of similar past troubleshooting sequences, ControlUp suggests a set of actions most likely to solve the problem.
Extensive Historical Reporting

ControlUp provides up to one year of historical data across hosts, machines, and user sessions.

  • User activity and experience: Get usage data and improve historical troubleshooting for digital experience issues with detailed insights into session count, logon duration, protocol trends, and even per-session activity details.
  • System health: Get detailed insights into health and performance metrics across hypervisor hosts and machines, including details on CPU, memory, storage, and other key performance and experience metrics.
  • Application usage: See what applications and processes are being used across your environment, with details such as concurrency, unique users, load times, and relevant performance metrics across CPU, memory, and storage.
Simplify Multi-Machine Management

Simplify how you manage your EUC infrastructure and workloads with built-in tools that make time-consuming and arduous tasks a breeze.

  • Remote systems management: With ControlUp, IT teams can remotely manage the environment by executing a comprehensive set of built-in management tasks simultaneously on multiple servers, hosts, computers, or users, all with just a few clicks.
  • Windows Registry Controller: The Registry Controller allows you to manage multiple machine registries as if you were managing a single computer registry. Operations such as create, delete or edit registry values on both computer hives and user hives can be performed simultaneously on multiple targets.
  • Windows Services Controller: The ControlUp Windows Services Controller allows you to easily identify differences between services’ configurations then spot and fix misconfigurations and irregular behavior on the fly in any complex environment
Our Capabilities
Learn more about ControlUp’s rich set of capabilities that help IT teams improve the digital experience for employees.
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