Autonomous IT Operations

IT Leads. AI Does the Rest.

Your engineers are too good for ticket queues. ControlUp lets IT put the routine on autopilot, detecting, diagnosing, and resolving endpoint issues before anyone raises a hand. Digital employee experience (DEX) provides the data. Agentic AI interprets it and executes the fix. IT maintains control over the environment, architecture, and strategy. The grunt work just stops being theirs.

IT Was Never Meant to Be a Help Desk
For decades, IT has been buried under tickets, tackling problems that should never have reached them. The technology has finally caught up with what IT was always supposed to be: strategic, proactive, and invisible to the people it serves.
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Your Users Will Never Know
By the time most IT teams know something is wrong, users already do. ControlUp flips that. Pulse AI reads telemetry shifts instantly, traces root cause, and triggers autonomous remediation. Full audit trail with zero tickets. Employees stay productive and never know there was anything to fix.
Define It Once, Let It Run
Your team already knows how to solve these problems. They've solved them a hundred times. ControlUp makes sure they never have to again. Set the rules, define the guardrails, build the workflow. The platform executes the right actions across your entire estate, automatically, every time.
The Whole Estate in One Place
Most IT teams are managing their environment across multiple tools and sprawling spreadsheets. ControlUp ends that. Hardware, SaaS, and web apps are all visible, actionable, and in one place. See and control everything.
Where Visibility Becomes Action
ControlUp ONE connects real-time telemetry across every endpoint, app, and network to an agentic AI engine that interprets what it sees, determines the next best step, and makes it happen. Every action is logged and auditable. Go from reactive troubleshooting to autonomous IT operations.
Autonomous IT needs a brain. Pulse AI is it.

This is how IT scales without scaling headcount. IT sets the ceiling but AI handles everything beneath it. Where it can resolve autonomously within your defined policies, it does. Where a decision warrants a human call, it delivers exactly the right context so your team acts fast and acts right.

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Automation and Workflows

Build the workflow once and let it run on every device, across every maintenance window, for every self-service resolution your team would otherwise field manually. Eliminate tickets with trust. Automated. Logged. Governed by the rules IT sets. Done.

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Pulse AI Assistant

Stop digging through dashboards to find one answer. Ask questions in plain English and get real insights drawn from your actual environment, with the sources and reasoning visible so you are never just taking the AI’s word for it. Ask it, get it, and build the automation from it, without switching tools or losing the thread.

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Troubleshooting & Remediation

A ticket is a failure that already happened. Real-time telemetry feeds Pulse AI, which identifies the friction, traces the root cause, orchestrates the fix, and closes the loop in record time. Logged, audited, and finished. Reactive IT waits for problems. Autonomous IT eliminates them.

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Solve Whatever Comes Your Way

Orchestrate a digital workspace that runs itself. Agentic AI and leading DEX software capabilities turn real-time signals into intelligent action and autonomous outcomes. With ControlUp, you’re no longer tethered to tickets, and employees are never slowed down by technology.

Autonomous Endpoint Management

Put routine endpoint management on autopilot. AI detects, diagnoses, and resolves issues that usually bog you down.

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Remote Monitoring & Management

Unify monitoring, alerting, and remote control in one console. Every managed device stays visible and in reach, so nothing sits unnoticed.

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VDI & DaaS

Manage virtual and physical desktops together in one unified solution across Microsoft, Citrix, AVD, and more.

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Endpoint Compliance

Spot vulnerabilities, close gaps, and keep every endpoint compliant. One view with full control and no surprises.

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Digital Employee Experience

Get real-time visibility into every user's workspace experience. IT sees issues the moment they start and resolves before users do.

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One Problem Isn't Your
Only Problem

See everything at once. Explore all the solutions that handle what separate tools miss.

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From Helpdesk Overload to Self-Healing IT

“With ControlUp monitoring and automation in place, we reduced the number of service desk tickets by an average of 100 per week. As a result, it significantly enhanced the user experience when working with the new EPR system.”

Matt Benson
Senior Technical Architect, Gloucestershire Hospitals NHS

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See What It's Worth to You

Explore what consolidating monitoring, alerting, and remote control into one real-time console means
for your resolution times, your tool spend, and your bottom line.

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