Reduce Mean Time To Resolution

The fastest ticket to close is no ticket. ControlUp has built-in capabilities to help employees and the IT service desk be more productive by resolving issues before the end user even notices them.

• Automated self-healing capabilities for any desktop
• Proactive synthetic performance and availability monitoring
• Instant notification and alerting through multiple channels

ControlUp is a game-changer for Level 1 (L1) support engineers. By providing powerful tools and insights, it empowers them to tackle more complex issues with confidence.

• Color-coded alerts to swiftly pinpoint the root cause of an issue
• Detailed diagnostics to expedite troubleshooting and minimize downtime
• Instant insights into complex problems with powerful troubleshooting scripts

Everyone loses productivity the longer issues go unresolved. Deploy fixes instantly, whether it’s one device or one thousand.

• Remediation scripts to fix common issues or custom scripts for new challenges
• Real-time solutions for security vulnerabilities, misconfigurations, and unpatched devices
• Remote assistance to view and resolve issues from the employee’s perspective

Make the most of the tools you already use. Boost productivity by seamlessly integrating with the tools your service desk engineers use daily.

• Automate ticket creation, population, and closure with native ServiceNow integration
• Browser integrations with ServiceNow and Microsoft Inture to seamlessly move between platforms
• Integrate all your service desk tools with an open API

Power faster troubleshooting time with AI. Generative AI is built into the ControlUp DEX platform, so the service desk can quickly find hard answers in vast amounts of data.

• Data visualizations of the metrics that matter, like average CPU usage
• Create geographical maps of unified communications caller locations to understand the root cause
• Correlate dissimilar data to address complex challenges, like Windows 11 readiness