ControlUp Pricing

Virtual Desktops & DaaS Physical Endpoints & Apps

Providing an end-to-end view into your VDI & DaaS environments, ControlUp collects metrics in real time, so you can identify, troubleshoot, and remediate problems before they impact your employees’ digital experience

ControlUp helps IT teams monitor and improve the digital experience for employees running any type of app—local, SaaS and Unified Comms—from Windows, macOS and Linux-based physical endpoint devices

ESSENTIAL

True real-time, actionable dashboards to pinpoint and fix problems for virtual desktops and application

Identify, troubleshoot and remediate issues with remote assist & control and built-in actions and scripts

Automate remediation to maximize resources, optimize employee experience and simplify troubleshooting efforts

Powerful analytics to plan effectively, optimize resources, and monitor the health of your EUC environment

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ADVANCED

Everything that's in Essential, plus:

Extends IT team visibility into the digital experience for remote locations of work-from-anywhere employees

Up to 1-year historical data instead of 1-month for analytics and out-of-the-box reporting

Evidence-based virtual machine sizing and Azure cost analytics and recommendations

Proactively test and report on the availability of your virtual apps, VDI desktops & EUC infrastructure

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ESSENTIAL

True real-time, actionable device dashboards to pinpoint and fix problems for Windows, macOS and Linux

Identify, troubleshoot and remediate issues—manually or through automation—with built-in actions and scripts

Shorten ticket resolution time with remote assist and control of any employee desktops

Get digital experience insights directly inside Intune and ServiceNow with ControlUp’s Enrich browser plug-in

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ADVANCED

Everything that’s in Essential, plus:

Employee-centric dashboards & experience scoring with detailed application usage and activity reporting

Gather qualitative sentiment with surveys to understand of the employee's view of IT and workplace technology

Report usage and troubleshoot issues faster for employees using Unified Comms tools such as Microsoft Teams

Proactively monitor and alert on the availability of SaaS & Web applications through synthetic testing

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Compare Features

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ESSENTIAL
ADVANCED

Supported Platforms, Workloads & Applications

Support for Windows workloads delivered from any EUC platform, including Citrix, VMware, Microsoft RDSH and Azure Virtual Desktop (AVD)

Support for Citrix Virtual Apps and Desktops and Citrix DaaS (Citrix Cloud)

Citrix Licensing Server

Support for VMware Horizon and VMware Horizon Cloud

Support for VMware, Nutanix, Microsoft, Azure Stack HZI and XenServer hypervisors

Support for Microsoft Azure and Azure Government

Support for Amazon EC2

Unified Comms monitoring for VDI & DaaS (requires ControlUp for Physical Endpoints)

NetScaler Monitoring

Dashboards, Grids and Navigation

Enterprise-grade, modern Web UI accessible anywhere

Real-time infrastructure dashboards (hosts, machines, storage)

Real-time digital experience dashboards (sessions, processes, applications)

Intelligent drill-downs

Dynamic topology navigation

Out-of-the-box and fully customizable dashboards

EUC Management Capabilities

Registry, Services, File System, Program and Updates controller

Built-in remote desktops manager

Events aggregation and filtering

Enterprise-ready

Granular role-based control

SAML authentication

Multi-tenancy support

Centralized auditing of logins and actions performed

Virtual Expert technology for rapid troubleshooting and root-cause analysis

Anywhere access remote assist & control

Stress level indicators and customization

Community script library with 100s of scripts

Bring-your-own scripts

Support for PowerShell, VBS and CMD line scripts

Fully customizable triggers based on any metric available

Trigger-based REST API calls

Trigger-based Script execution

Employee experience dynamic optimization

Automated augmented troubleshooting

Resource allocation optimization

Time-based (scheduled) triggers

Trigger-based notification to email, console or webhook

Trigger-based data export and event creation

Data retention

1 month
1 year

Environment Assessment Dashboard

User activity reports - session count, session activity and details, logon duration, protocol trends

Application statistics, usage and trending reports

System health reports - machine trends and statistics, host trends and statistics

NetScaler and Citrix licensing reports

Incident analytics

Auto schedule and export reports

Machine sizing recommendations reports

Microsoft Azure cost analysis reports

Get visibility into client device metrics impacting the experience

Support for Windows, macOS, IGEL OS, Stratodesk NoTouch OS, 10ZiG, HP ThinPro OS, Dell Wyse ThinOS

Support for Citrix, VMware Horizon and Microsoft Azure Virtual Desktop

Unifed client device scores

CPU, Wi-Fi and LAN performance metrics

LAN, internet and session latency

ISP name & latency

User-installable lightweight extension

EUC availability tests for Citrix, VMware Horizon and Microsoft Azure Virtual Desktop sessions

Network Tests - ping, DNS lookup, traceroute, HTTP/s, Shell execution and Entra ID

Support for EUC gateways with two-factor authentication

Image anomaly detection and alerting

Cloud-based and on-premises tests

User-definable test intervals (one min to one hour)

Policy-based alerting through email, webhook, ServiceNow and Microsoft Teams

Detailed and consolidated test reports with one year history

Geographical dashboards

Detailed network path information

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ESSENTIAL
ADVANCED

Supported Platforms and Workloads

Support for Windows, Windows 365, macOS, Linux

Support for thin clients, including IGEL OS, Stratodesk NoTouch OS, 10ZiG and HP ThinPro

Extensible agent to collect any metric

Dashboards, Grids and Navigation

Device health scores

Hardware inventory reporting

OS and patch level reporting

Device performance metrics

Device network performance metrics

Device application performance metrics

Device uptime analysis

Logon & session details

GEO location maps

High-level device, applications and networking dashboards

Enterprise-ready

Granular role-based control

SAML authentication

Centralized auditing of logins and actions performed

Browser plug-in to provide contextual device information in Intune and ServiceNow interfaces

APIs and export capabilities for third-party reporting through Power BI and Looker Studio

Automated ticket creation and resolution for ServiceNow ITSM platform

Natural language GenAI chatbot providing answers, metrics and graphs

Condition-based alerts

Fully customizable triggers based on any metric available

Community script library

Bring-your-own scripts

Support for PowerShell, cmd, Script, Jscript (Windows)

Support for Python, Python 3, PowerShell, sh, bash, Swift (macOS, Linux)

Run scripts in system or user context

Trigger-based Script execution

Trigger-based REST API calls

Trigger-based notification to email

Support for Windows, macOS, Linux and thin clients

Remote control

Remote shadow

Remote shell

Send to and receive files from remote device

Configurable employee consent privacy controls

Employee experience dashboards with over-time scoring and problem area visualization

Intelligent scoring based on employee activity and active application prioritization

Out-of-the-box and fully customizable experience score rules

Differentiation between local apps, Unified Comms apps and remote VDI & DaaS sessions

Analyze business vs non-business applications

Collection for forground applications usage

Collection of URL domains in browsers

Set hours of collection

Limit collection and visibility of data based on privacy and compliance rules

Sentiment reporting

NPS scoring

Trigger-based, ad-hoc or campaign-based surveys

Respondent and results grouping

Support for NPS, multiple choice, multi-select and free text questions

Target survesy to specific users, user groups and devices

Custom date range

Multiple language support

Custom branding

Detailed response drill-down

Support for Microsoft Teams and Zoom

Gathers data from API and Agent

Live Callers dashboard

Call and meeting visualization

Call and meeting performance breakdown

Call and meeting communications maps

Unified Comms Scoring

Dashboard filtering capabilities

Detailed relevant network metrics (jitter, framerate, dropped packets)

Availability and performance testing for SaaS and web applications

Web transaction testing with steps recorder browser plug-in

Built-in Exchane Online and Microsoft Teams templates

Site load testing capabilties

Network Tests - ping, DNS lookup, traceroute, HTTP/s, Shell execution and Entra ID

Cloud-based and on-premises tests

User-definable test intervals (one min to one hour)

Policy-based alerting through email , webhook, ServiceNow and Microsoft Teams

Detailed and consolidated test reports with one year history

Geographical dashboards

Detailed network path information

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