Improve Frontline Worker Productivity and ROI with the New ControlUp for Frontline Workers

ControlUp is excited to announce the new addition of ControlUp for Frontline Workers to our digital employee experience (DEX) management platform. This new solution will help businesses with mobile workforces to increase productivity, improve customer service, and maximize their return on investment.

Figure 1 – ControlUp for Frontline Workers Core Interface

Solving the Challenges of Frontline Mobility

Frontline workers, such as those in retail, logistics, and field services, rely on mobile devices to perform critical tasks like inventory management, order processing, and communication. However, the reliability of these devices can be a significant challenge. A recent study found that 80% of workers experience device issues that hinder their job at least once a month. The most common problems reported include WLAN/mobile network connectivity, application stability, and battery life. When these issues arise, work stops and can take up to 30 minutes to resolve a reported issue, with many issues going unreported.

While 95% of companies have a Mobile Device Management (MDM) solution, most lack the necessary visibility to provide ongoing daily support for devices, apps, batteries, and network connections. This is where ControlUp for Frontline Workers comes in.

Frontline workers depend on reliable mobile devices, line-of-business (LOB) apps and network connections to produce and deliver goods and services to customers.
When mobility stops, work stops.

Introducing ControlUp for Frontline Workers: A New DEX Solution

The new ControlUp for Frontline Workers solution, powered by B2M Solutions, is an addition to our DEX management platform, providing real-time data collection and proactive analytics for Android mobile devices, alongside our existing support for desktops, VDI, DaaS, and cloud PCs.

With ControlUp for Frontline Workers can help you find and fix productivity issues by understanding if problems with mobile devices, apps, or network connections are impacting performance. This solution also provides actionable insights to proactively address common issues like battery drain and connectivity problems before they become critical.

Key Features of ControlUp for Frontline Workers:

Battery Essentials: Helps businesses determine the root cause of mobile battery issues and eliminate costly battery replacements that result in “No Trouble Found”.
Core: Provides real-time visibility into the health of all mobile devices, batteries, apps, and network connections. It allows you to produce custom reports on the health and usage of mobile assets and even helps to identify and recover lost or stolen devices and SIM cards.”

A screenshot of the ControlUp for Frontline Workers "Product Selection" page, showing two licensed products: "Battery Essentials" and "Core." — Figure 2 – The ControlUp for Frontline Workers platform provides a clear view of the licensed components, including Battery Essentials for managing battery health and Core for real-time visibility into your mobile devices.

Achieve a Truly End-to-End Digital Employee Experience

This new addition allows ControlUp to provide a truly end-to-end DEX solution, supporting any computing device, any application, anywhere.

ControlUp for Frontline Workers is now available for purchase. Contact us today to learn how this solution can help your business optimize purchasing decisions, increase productivity, and maximize ROI.

Find more about ControlUp for Frontline Workers by getting a demo.

Jeff Johnson

Jeff is a product marketing manager for ControlUp. He is responsible for evangelizing the Digital Employee Experience on physical endpoints such as Windows, macOS, and Linux. Jeff has spent his career specializing in enterprise strategies for client computing, application delivery, virtualization, and systems management. Jeff was one of the key architects of the Consumerization of IT Strategy for Microsoft, which has redefined how enterprises allow unmanaged devices to access corporate intellectual property.