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ControlUp helps IT teams address common digital workplace experience challenges, no matter their use cases or existing technologies.
ControlUp offers a rich set of capabilities to improve the digital experience for employees using any desktop, any application, anywhere.
Explore expert insights, tips, and best practices to optimize your IT operations
Tap into a wealth of knowledge from your peers, industry experts, and the ControlUp team, deepening your understanding of ControlUp products and solutions.
A global organization of technology professionals transforming the desktop monitoring marketplace.
Yoni Avital Please check https://status.controlup.com/ for the latest status on ControlUp’s service interruption.
What happened:
Late on July 18, 2024, a widespread outage impacted a significant number of physical and virtual Windows machines across the globe. The root cause of this issue is related to a Falcon Sensor update that was rolled out by CrowdStrike. CrowdStrike has provided customers with a fix and has also provided instructions for a workaround in case the fix doesn’t work.
How was ControlUp affected:
Since ControlUp uses CrowdStrike Falcon, some parts of our platform were affected by this outage, causing service disruption for some of our customers.
The ControlUp services that were affected are:
- ControlUp Real-Time DX for VDI & DaaS
- ControlUp Remote DX
Other services, including Edge DX, Secure DX and our synthetic monitoring tool, Scoutbees, were not affected.
How did we respond:
From the moment the first alerts came in notifying us of a degradation of our service around 04:30 UTC, we mobilized our Urgent Response teams to find the root cause of the issues and implement a fix.
At the time of posting this, we have addressed all of the issues affecting our service and we will continue to monitor the results.
What affected customers should do:
While our cloud services are 100% operational, customers are advised to restart their on-premises ControlUp Monitor servers. If assistance is needed with this, please contact your customer account team or open a support ticket through our portal by signing in at https://help.controlup.com/