Explore expert insights, tips, and best practices to optimize your IT operations
Tap into a wealth of knowledge from your peers, industry experts, and the ControlUp team, deepening your understanding of ControlUp products and solutions.
ControlUp helps IT teams address common digital workplace experience challenges, no matter their use cases or existing technologies.
ControlUp offers a rich set of capabilities to improve the digital experience for employees using any desktop, any application, anywhere.
Explore expert insights, tips, and best practices to optimize your IT operations
Tap into a wealth of knowledge from your peers, industry experts, and the ControlUp team, deepening your understanding of ControlUp products and solutions.
A global organization of technology professionals transforming the desktop monitoring marketplace.
IT teams today are under immense pressure to do more with less. With an ever-growing list of responsibilities—troubleshooting issues, managing remote support, patching vulnerabilities, and ensuring employee productivity—IT pros rely on numerous tools to keep things running smoothly. But the reality is, managing multiple solutions leads to inefficiencies, higher costs, and tool sprawl that slows IT teams down.
This is where tool consolidation makes a game-changing impact. By implementing a Digital Employee Experience (DEX) platform like ControlUp, IT can automate key tasks, proactively resolve issues, and drastically reduce their tech stack—leading to major cost savings and efficiency gains.
In this blog, we’ll explore how unifying capabilities like proactive infrastructure monitoring, automated remediation, and remote support help IT teams eliminate redundant tools, optimize workflows, and improve ROI.
The Hidden Costs of Tool Sprawl in IT
IT teams often find themselves using a myriad of siloed tools—one for end user experience monitoring, another for IT automation, a different one for remote support, and yet another for digital employee experience management. The list goes on, and this tool sprawl creates several challenges:
- Higher Licensing Costs – Paying for multiple overlapping solutions adds up.
- Siloed Data & Complexity – Disconnected tools mean IT has to jump between platforms to find relevant insights.
- Slower Troubleshooting – Switching between multiple systems to diagnose an issue and deploy patches wastes valuable time.
- Increased Training & Maintenance – More tools mean more time spent training IT staff and maintaining software updates, increasing IT overhead.
The result is higher operational costs, inefficiency, and frustration for both IT and employees. You’re probably wondering: what can I do about it? And where does the DEX come into play?
One Tool to Rule Them All: Truly Unified DEX Software
By consolidating IT capabilities into a single platform and keeping employees at the core, robust DEX software solutions help teams resolve the challenges above with impressive speed. ControlUp ONE gives IT teams all the tools needed to monitor, troubleshoot, and improve the digital workplace in real time—across virtual desktops, endpoints, and applications. It also provides DEX insights, revealing just how happy (or unhappy) employees are, given the number of tech disruptions they’re facing during the workday and their experiences in getting them resolved.
With full visibility into the health, performance, and compliance of your entire digital environment, proactive IT quickly becomes the norm. Issues are fixed before the first complaint, making IT teams nearly invisible. Employees, on the other hand, become visibly happy and impressively productive.
Now, let’s break down five key areas where ControlUp ONE replaces multiple tools for real ROI.
1. Remote Support & Troubleshooting: Replace Multiple Tools
Most IT teams rely on third-party remote support tools to assist employees with troubleshooting. ControlUp ONE provides built-in remote troubleshooting features, allowing IT to shadow or control a device in real time. The ServiceNow integration, for example, also enables tickets to be automatically created, populated, and updated when endpoints issues arise. This results in faster issue resolution, fewer help desk tickets, and eliminates the need for standalone remote assistance tools.
2. Proactive Monitoring: Automate Problem Detection & Resolution
Traditional IT monitoring tools provide alerts when something goes wrong, but they often lack automated remediation. ControlUp ONE elevates IT support with real-time monitoring, automated alerts, and self-healing capabilities—reducing downtime and freeing IT from manual fixes.
With automation and proactive remediation, IT teams gain the ability to:
- Auto-detect issues with synthetic monitoring and resolve them before users even report them, whether in the cloud or on-prem.
- Trigger automated scripts to fix slow apps, restart services, or optimize resource usage.
- Reduce help desk tickets and troubleshooting time, leading to major efficiency gains.
3. Network Visibility & Optimization: Eliminate Dependence on Standalone Network Tools
IT teams typically rely on specialized networking tools to troubleshoot issues like latency, weak Wi-Fi signals, VDI performance, and dropped Zoom sessions. ControlUp provides end-to-end visibility for DaaS and VDI monitoring, SaaS and web app monitoring, UC monitoring, and user experience monitoring—all in real time.
With total clarity and control in a single dashboard, IT can observe and optimize the entire environment, eliminating the need for separate network diagnostic tools.
4. IT Automation: Replace Standalone Scripting & Patch Management Tools
Manually resolving tech issues is time-consuming and resource-intensive. Many IT teams rely on separate automation tools or custom scripts to speed up remediation. ControlUp centralizes IT automation for vulnerability and patch management, enabling teams to:
- Automatically detect and resolve issues instantly with scans and scripts.
- Deploy software patches and initiate updates without additional tools.
- Minimize security risks and remediate system vulnerabilities.
5. Employee Experience Insights: Built-In Surveys & Intelligent Support
Understanding and improving digital employee experience (DEX) is crucial. IT departments often struggle with fragmented feedback systems, requiring separate tools and licenses for surveys and chatbots. As a total DEX solution, ControlUp ONE integrates employee engagement capabilities directly within the platform, like:
- Chatbot support and messaging for collaborative troubleshooting helps IT teams provide instant remote assistance.
- Built-in surveys, experience metrics, and DEX scores let employees’ voices be heard while streamlining IT feedback collection.
- User experience monitoring consolidates insights, giving IT teams immediate, actionable feedback to directly enhance digital experiences.
By automatically collecting qualitative and quantitative data, organizations gain a clear picture of how their digital workplace experience is impacting employee satisfaction and productivity—all in easy-to-understand dashboards and reporting.
The ROI of Tool Consolidation
Investing in a DEX platform doesn’t just simplify IT operations; it directly impacts the bottom line. Here’s how:
- Reduce Software Costs – Eliminating redundant tools leads to significant cost savings on licensing fees.
- Faster Issue Resolution – Automation and remote support cut down troubleshooting time, reducing lost productivity.
- Fewer Help Desk Tickets – Proactive remediation prevents recurring IT issues, reducing support workload.
- Improved IT Productivity – A single platform simplifies workflows, allowing IT to focus on strategic business initiatives.
By consolidating IT tools with a single, employee-centric platform, organizations can achieve greater efficiency, improved employee experience, and measurable ROI.
Final Thoughts: Less Complexity, More Efficiency
IT teams don’t need a dozen different tools to manage digital experiences effectively. With ControlUp’s all-in-one DEX solution, IT gains a unified platform that consolidates remote support, monitoring, automation, and remediation.
Our customers go from sprawl to simplicity: replacing up to TEN common tools for significant cost savings.
By consolidating siloed tools and leveraging automation for proactive IT support, organizations can drive real efficiencies and maximize their DEX investment.
Ready to streamline your tech stack, unburden IT teams, and boost efficiency? Discover how ControlUp is the single solution transforming IT operations and creating frictionless workdays by booking a demo.
