Why Performance-Focused IT Teams Choose ControlUp ONE

When IT decision-makers evaluate digital employee experience (DEX) solutions, functionality and performance typically stand above all other considerations. According to recent data from Gartner Peer Insights™, 71% of ControlUp ONE customers cite product functionality and performance as their primary deciding factor—outpacing market averages.

This emphasis on performance isn’t surprising when you dig into what these IT professionals face daily: monitoring complex environments spanning physical endpoints, virtual desktops, and SaaS and web applications while providing real-time support to increasingly distributed workforces. 

Yeah. It’s a lot. 

It’s no wonder they’re looking for tools to alleviate the burden.

Real-World Validation From IT Professionals

“I have been using the ControlUp tool since 2016 (in my previous roles) and it has evolved to one of the strongest tools out there,” writes an engineering professional from a healthcare organization. “We have ControlUp DEX in our Cloud and On-Prem environments and it has been efficient and effective in every aspect an IT professional can come across.”

For many organizations, this functionality translates directly to operational efficiency. The same Gartner data shows that 56% of customers purchased ControlUp to create internal and operational efficiencies. 

That makes sense, since improved efficiency = tangible business value.

But we don’t have to tell you that!

Why Customer Experience Is Non-Negotiable

We also don’t have to tell you that performance alone isn’t enough. Strong customer focus ranks as the second most important deciding factor at 38%. “As a technology leader and reseller, I have to ask questions of the vendors that customers need to know,” writes a reviewer who submitted their assessment in February 2025. “ControlUp always has the technical answers and ease of use that I and my customers desire.”

This sentiment appears repeatedly across reviews from organizations of all sizes, from mid-market companies to global enterprises. A banking industry IT professional says of ControlUp: “They have been very responsive to us as a vendor which is always appreciated. Many vendors will drop customers into generic support pools after implementation, but our account team has stuck with us since day 1.”

Controlup Stands Out—Just Ask Reviewers

Combining top-tier functionality with strong customer support gives ControlUp a competitive edge in the digital employee experience monitoring space. 

What truly distinguishes ControlUp from competitors is how its monitoring and remediation capabilities translate into tangible operational improvements. A construction industry IT professional describes it as “the insurance policy you never knew you needed,” particularly valuable for identifying connectivity issues among remote workers and diagnosing hardware problems for those on physical devices. 

For IT leaders weighing their options in the DEX space, the message from current customers is clear: ControlUp’s performance capabilities, coupled with responsive support, create a solution that delivers measurable business impact across industries and company sizes.