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Troubleshooting Citrix Performance Issues

With ControlUp, Citrix XenApp or Citrix XenDesktop administrators can quickly spot performance issues across multiple layers – from the hypervisors and datastores to NetScaler appliances, delivery brokers, VMs and VDAs all the way to specific user sessions and processes.

Citrix XenApp & XenDesktop End User Experience Monitoring

With Citrix XenApp and Citrix XenDesktop – extended logon times, long applications launch times, high protocol latency or bandwidth limitation can all have a dramatically negative effect on Citrix end user experience and must be resolved quickly to avoid frustration and lost productivity.

Citrix Application Troubleshooting

ControlUp presents aggregated, logical views of complex Citrix XenApp & XenDesktop environments, and gives you powerful troubleshooting tools for precise and rapid interventions when action is needed. For example, administrators can compare the Windows configurations of a working and non-working server to quickly isolate the element causing an application to fail. This includes the Windows registry, file system, services, and installed programs and updates.

Managing Multiple Citrix Virtual Apps & Desktops (XenApp/XenDesktop) Farms and Versions

AppCenter, EdgeSight, and Director were not designed to support multiple Citrix XenApp or Citrix XenDesktop versions – a major management challenge for Citrix administrators dealing with the complex realities of an enterprise IT environment.

Supporting End Users on Citrix XenApp & XenDesktop

In addition to basic Citrix user actions such as ‘Logoff’ and ‘Send Message’, ControlUp includes a rich array of contextual management actions that enable efficient Citrix application troubleshooting of user-related issues. For example, the ‘Kill Policy’ user action temporarily removes Group Policy restrictions that lockdown an end user’s desktop, providing a quick way to change settings and run commands inside a restricted user session.

Historical Reporting and Analytics

When an end user reports a performance issue from “last Tuesday”, a Citrix administrator must determine which server was used at the time in order to start the application troubleshooting process. Citrix administrators also need access to historical user session data to perform usage trend analysis, analyze license consumption, and report on Citrix XenApp & Citrix XenDesktop logons and application usage for security purposes.

ControlUp Insights seamlessly saves performance and usage data for Citrix Virtual Apps & Desktops, offering an extensive set of reports spanning areas such as user activity, Citrix user experience, application activity, resource consumption (host, server and even process level), system health and licensing.


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