SOLUTIONS

Lieu de travail hybride

ControlUp helps resolve issues, avoid escalations, and proactively prevent problems before tickets are raised – no matter where or when employees work
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A New Way of Working, New Support Challenges
The current hybrid work experience can be expensive to support and challenging for IT to troubleshoot remotely, especially when it comes to hardware and network issues. Employees are frustrated with their devices, and work is disrupted as they try to fix issues by themselves or with the IT service desk. 
Power Your Best Work
Wherever, Whenever, and However It Happens
ControlUp empowers IT teams with detailed information on their users’ digital experience to prevent issues, troubleshoot effectively, and remediate faster.
Proactively Prevent Technology Problems

Keep employees productive by fixing issues before they even happen. ControlUp provides features to prevent issues regardless of where, when, and how your employees work.

  • Spot and resolve technology problems with real-time data collection
  • Check for outages and availability with continuous app testing
  • Know about issues early with proactive notifications
Quickly Identify Digital Experience Issues

Get the stats and insights you need to find and fix issues impacting employee experience across VDI, DaaS, and physical endpoints. ControlUp provides the tools to monitor, assist, and resolve issues remotely.

  • Determine if an issue is out of IT’s scope, including home network problems
  • Understand the root cause with detailed device reporting
  • Measure the health of a remote user session with device scoring
Resolve Tickets Faster

Fix incidents faster and get IT and employees back to work. ControlUp helps IT quickly resolve common issues with comprehensive troubleshooting features.

  • Solve issues from the user’s perspective with remote assistance
  • Comprehensive insights with employee experience scoring
  • Find and address issues with intuitive dashboards
Anywhere Support for Your Anywhere Workforce
Hybrid work offers a wide array of benefits and challenges for IT and employees
57%
of workers would consider leaving their job if they couldn't work remote
95%
of companies struggle with remote user support
80%
of employees don't feel that IT adequately supports them
Témoignages de clients
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