Unified Communications experience monitoring

Know when and why Unified Comms calls failed and how to fix them

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Finding and fixing Unified Comms problems can take hours. ControlUp combines Unified Comms data with Edge DX client data to get a 360 view to find and fix issues in minutes rather than hours or days.
Unified Comms Dashboard
Unified Comms Dashboard

Discover problem calls and meetings to find issues with audio, video, and screen sharing.

  • Call & meeting health score
  • Call distribution by experience reporting
  • Call scoring
  • Success/failure reports
  • Filter dashboard data
  • Sortable call and meeting data
Detailed Meetings & Calls
Detailed Meetings & Calls

Combining Unified Comms vendor and Edge DX device data helps IT reduce resolution time from hours to minutes by knowing the root cause of a call/meeting failure.

  • Caller and Callee network and device details
  • MOS metrics
  • Audio metrics
  • Video metrics
  • Jitter metrics
  • Packet loss metrics
  • Drill down to device detail performance metrics at the time of call

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