Unified Communications

Home > Solutions > Unified Communications

Today, Unified Communications tools—like Teams, Zoom, and others—are among remote workers’ most mission-critical applications. Monitoring and improving the user experience for these solutions is a top priority for IT teams, because when people have issues with these applications, productivity will be immediately impacted. But determining if problems are with the Unified Communications provider’s platform, the client application, the home network, or the endpoint device is often cumbersome.

Microsoft Teams & Zoom usage insights Detailed call quality views & reporting Quickly pinpoint the root cause of issues Unified comms availability monitoring

Microsoft Teams & Zoom usage insights

ControlUp’s intuitive Teams and Zoom dashboards give IT teams quick insights into the number of calls and meetings, their duration, user experience scores, quality and feedback, call types, plus attendee participation with customizable timeframes and filtering capabilities.

Learn more

Detailed call quality views & reporting

ControlUp provides digital experience scores for Microsoft Teams, which include factors like audio, video, and screen sharing quality. Additional data, such as end-user meeting sentiment provides a complete picture of the call quality.

Learn more

Quickly pinpoint the root cause of issues

ControlUp lets you quickly locate the root cause of poor call quality or Unified Comms call failures guided by visual indicators. With the ability to drill down to see whether the physical endpoint or local network connectivity is the source of any issues, ControlUp helps you find and fix problems faster.

Learn more

Quickly pinpoint the root cause of problems

Unified comms availability monitoring

ControlUp allows IT teams to get full visibility into the health and availability of any unified comms platform through continuous synthetic testing, while getting real-time alerts when the availability of these services is impacted.

Learn more