The DEX (Digital Employee Experience Management) platform supports any digital workstyle, physical endpoints, virtual desktops & apps, SaaS & web apps or unified communications tools
Finding and fixing Unified Comms problems can take hours. ControlUp combines Unified Comms data with Edge DX client data to get a 360 view to find and fix issues in minutes rather than hours or days.
Unified Comms Dashboard
Discover problem calls and meetings to find issues with audio, video, and screen sharing.
Call & meeting health score
Call distribution by experience reporting
Call scoring
Success/failure reports
Filter dashboard data
Sortable call and meeting data
Detailed Meetings & Calls
Combining Unified Comms vendor and Edge DX device data helps IT reduce resolution time from hours to minutes by knowing the root cause of a call/meeting failure.
Caller and Callee network and device details
MOS metrics
Audio metrics
Video metrics
Jitter metrics
Packet loss metrics
Drill down to device detail performance metrics at the time of call
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