Jed Ayres At ControlUp, we believe delivering a seamless digital experience isn’t just a goal; it’s a business imperative. That’s why we are proud to announce that ControlUp has been recognized as a Customers’ Choice and received the highest-overall rating* in the 2025 Gartner® Peer Insights™ Voice of the Customer for Digital Employee Experience Management Tools.
We feel, being named a Customers’ Choice validates our commitment. Vendors placed in the upper-right “Customers’ Choice” quadrant of the “Voice of the Customer” have scores that meet or exceed the market average for both axes (User Interest and Adoption, and Overall Experience).,. As of September 2025, we are incredibly proud to hold the highest overall rating* with 4.8 out of 5-stars based on 119 customer ratings in the Digital Employee Experience Management Tools market on Gartner Peer Insights, as of 30 September 2025.
Perhaps most meaningfully, 94% of customers expressed a willingness to recommend ControlUp—also the 2nd highest among all vendors recognized.
This recognition, we feel, reflects not only the strength of our platform but also the trust and results achieved by the customers who rely on ControlUp to deliver exceptional digital employee experiences every day.
Unlike expert-driven evaluations or market trends, the Gartner Peer Insights recognition is based entirely on verified customer feedback. Each review captures the real-world impact of our solutions—the challenges faced, the outcomes realized, and the measurable improvements to employee productivity and satisfaction.
“DEX Gamechanger! ControlUp adds huge value to our customers running VDI solutions across multiple platforms. Whether it is for monitoring or troubleshooting, the difference we see between customers who have ControlUp deployed and those that don’t is huge.”— IT Services Professional
More Than Performance: A Reflection of Partnership
ControlUp views every customer engagement as part of a shared journey. Feedback, collaboration, and insights from our community directly shape the roadmap of our products. From understanding evolving IT challenges to driving innovations that simplify management, improve visibility, and optimize employee experiences, the voice of the customer guides every step forward.
This commitment to partnership means staying close and listening directly to our customers. Today’s news comes on the back of our inaugural DEXcellence Customer Advisory Board in Las Vegas which brought together some of the most forward-thinking customer organizations for rich, insightful conversations focused on how we can continue to evolve to meet their business needs, deepen value realization, and drive digital employee experience outcomes at scale.
That level of advocacy underscores something more profound than satisfaction: it reflects confidence in the partnership, the outcomes, and the shared pursuit of continuous improvement.
“This is a fantastic tool that has changed the way we troubleshoot devices, determine our hardware specs, and find trending issues. We have found so much value in this tool that we now have an entire team dedicated to device monitoring and trending issue resolution” — IT Services Manager in the Energy and Utilities industry
Driving Value in a Dynamic Digital Landscape
The workplace has evolved dramatically. Hybrid work, distributed environments, and growing employee expectations demand that IT teams deliver more agility and visibility than ever before. ControlUp’s mission is to empower those teams to deliver on that promise—ensuring employees everywhere can stay productive, connected, and supported across any digital workspace.
This recognition, we believe, reinforces that our approach is working. It’s proof that when technology innovation aligns with real-world needs, organizations can achieve tangible results—lowering costs, improving employee satisfaction, and creating a more resilient digital foundation for the future of work.
Looking Ahead
ControlUp’s journey in shaping the future of Digital Employee Experience is only just beginning. The Gartner Peer Insights Customers’ Choice recognition serves as both a validation of progress and a reminder of our responsibility—to keep listening, to keep innovating, and to keep partnering closely with the organizations that make this mission meaningful.
Together with our customers, ControlUp remains committed to delivering on the promise of DEX—helping enterprises everywhere empower their people through exceptional digital experiences.
Download your complimentary copy of the 2025 Gartner® Peer Insights™ Voice of the Customer for Digital Employee Experience Management Tools and start your journey with ControlUp.
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Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from ControlUp.
Gartner, Voice of the Customer for Digital Employee Experience Management Tools, By Peer Community Contributor, 26 November 2025
*ControlUp was tied for the highest overall rating i.e. 4.8/5.
