Simon Townsend We get it. The word “unprecedented” might be overused, but the challenges facing digital workplace leaders feel more intense than ever. From navigating the rapid evolution of AI and digital acceleration to supporting increasingly distributed workforces and sprawling SaaS portfolios, the pressure to deliver exceptional digital employee experience (DEX) while maintaining robust security and controlling costs is immense.
Shouldn’t technology simplify things, not complicate them?
It seems the answer lies in finding the right technology – a solution that goes beyond a checklist of features to truly address these multifaceted needs.
Functionality That Drives Real Results in DEX
Recent Gartner Peer Insights™ reviews data reveals what’s truly driving ControlUp ONE purchase decisions, with product functionality and performance (71%) significantly outranking all other factors. This laser focus on functionality directly aligns with the operational efficiency goals cited by 56% of our customers as their core reason for choosing our platform.
What makes ControlUp’s functionality so compelling in the realm of digital employee experience management? A closer look at customer reviews reveals that it’s not just about having features—it’s about having the right capabilities to solve real IT challenges and elevate the DEX.
Consider this powerful testimonial from a reviewer in the energy and utilities sector: “This is a fantastic tool that has changed the way we troubleshoot devices, determine our hardware specs, and find trending issues. We have found so much value in this tool that we now have an entire team dedicated to device monitoring and trending issue resolution.“
That’s not a small statement. An entire team!
Controlup Goes Way Beyond Basic Monitoring
ControlUp ONE transcends basic monitoring. Our customers particularly value the platform’s comprehensive suite of additional DEX tools, which fundamentally transform how IT teams tackle common pain points. As an IT professional in the transportation industry shared, “When I started looking for a product to monitor our EUC environment, I wanted something that would help me with troubleshooting and reporting. ControlUp offers us other great tools like triggers and actions that makes it that much more valuable.“
While functionality leads purchase decisions, breadth of services (29%) and strong service expertise (31%) are also important deciding factors, matching industry averages in both categories. This balanced approach is critical for digital workplace teams managing increasingly diverse technology environments.
A Culture Committed to Innovation
We love reading these reviews and learning how ControlUp makes life easier for customers and their teams. However, we don’t just bask in the compliments. We take all feedback seriously and are committed to continual improvement.
While functionality remains the primary decision driver for most buyers, customers also appreciate that ControlUp continues to evolve. A technology leader who reviewed the platform in February 2025 mentioned “ControlUp’s culture of continual improvement” as a standout highlight.
“Good product and constantly improving with more feature updates to come,” writes an IT professional from a smaller IT services company. “The support we’ve had from their service desk has been good [and] quick in response.“
In a rapidly changing digital workplace landscape, powerful technology paired with responsive service is exactly what IT teams need to tackle today’s complex demands.
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