PLATFORM

Live Remote Management

Real-Time Visibility. Silent Remediation. Zero Disruption.

Transform how you monitor, troubleshoot, and remediate endpoint issues. ControlUp brings true real-time data, nonintrusive control, and instant insights to every physical endpoint, hybrid device, and frontline workstation.

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Remote Monitoring and Management, Delivered

For decades, IT has been forced to troubleshoot yesterday’s data. Traditional RMM tools rely on 60-second polling intervals, leaving blind spots where brief CPU spikes, WiFi drops, or latency surges go uncaptured. ControlUp fixes this by streaming endpoint telemetry continuously, giving IT teams high definition, moment-by-moment visibility and enabling instant resolution.

Live Performance Metrics

Gain always-on visibility into every endpoint with live metrics that eliminate unknowns, expose transient issues the moment they occur, and empower IT teams to troubleshoot faster than ever.

  • CPU, Memory, Disk & GPU utilization updating live
  • Network bandwidth, latency, & Wi-Fi signal captured without delay
  • Device temperature & hardware telemetry surfaced in real time
Live Active Processes

Get instant visibility into every process running on the endpoint so you can pinpoint root causes the moment they emerge. No more waiting for polling cycles, digging through logs, or relying on guesswork.

  • Track CPU-intensive or misbehaving processes as they occur
  • Trace TCP/network connections back to originating processes (e.g., OneDrive, browsers, agents)
  • Visualize active network traffic with interactive topology maps
Live Network Monitoring

Network monitoring provides real-time insight into processes, TCP connections, network interfaces, and their geolocation on a map and topology graph

  • Faster problem resolution by pinpointing exactly which apps or processes are causing network issues
  • Stronger security through immediate identification of suspicious or unauthorized connections
  • Better performance and user experience by revealing bottlenecks, misconfigurations, or failing services
Live Storage

Get file-level insight into storage activity so you can diagnose intermittent bottlenecks, uncover hidden performance drains, and resolve issues that traditional monitoring tools simply can’t see.

  • Real-time file reads/writes
  • Disk I/O latency at the file level
  • Visibility into operations typically invisible to standard monitoring tools
Remote File and Registry Editor

Resolve endpoint issues quietly in the background with powerful remote tools that let you modify files and registry keys without disturbing the user. No RDP sessions, no screen takeover, and zero workflow disruption.

  • File Browser (background file manipulation)
  • Registry Editor (modify keys silently)
FAQs
How can IT identify the root cause of friction in hybrid work environments when standard hardware metrics appear normal?
ControlUp for Desktops uncovers blind spots by monitoring high-frequency Digital Employee Experience (DEX) signals beyond basic hardware stats. The platform provides deep visibility into local Wi-Fi signal strength, home network latency, and application responsiveness. Dedicated monitoring for Unified Communications (UC) tools like Microsoft Teams and Zoom isolates whether performance issues are caused by the device, the network, or the SaaS provider.
How does high-frequency telemetry improve the accuracy of troubleshooting compared to traditional RMM tools?
ControlUp for Desktops uses Real-Time Telemetry with an industry-leading data-collection interval of just 3 seconds. This provides a live stream of performance metrics, including active processes, network activity, storage utilization, and registry edits. This high-frequency visibility allows IT to troubleshoot transient spikes and "mystery" crashes the moment they occur, eliminating the guesswork of delayed polling.
How can IT organizations resolve common endpoint issues autonomously without manual help desk intervention?
ControlUp for Desktops shifts IT operations from reactive troubleshooting to Autonomous Endpoint Management (AEM) by linking remediation scripts directly to performance alerts. When an endpoint crosses a defined friction threshold—such as a disk reaching critical capacity or a background service crashing—the platform autonomously executes a self-healing script. This proactive orchestration resolves issues in the background before they derail employee productivity.
How can IT track endpoint health across an entire fleet to proactively target hardware refreshes and optimizations?
ControlUp for Desktops provides comprehensive DEX Dashboards that offer macro-to-micro views of the entire environment. The platform continuously tracks Device Health Scores, OS event logs, app crashes, and boot times across Windows, macOS, Linux, and ChromeOS. By utilizing experience scoring and historical usage trends, IT can target hardware refreshes and optimizations where they are needed most to maximize ROI.
How does the platform unify performance monitoring with remote assistance for complex troubleshooting?
ControlUp for Desktops eliminates tool-hopping by blending real-time performance monitoring with Live Remote Management and secure remote control. If an issue requires manual intervention, IT agents can instantly launch a remote desktop shadow session or transfer files directly from the unified diagnostic interface. This ensures support is always one click away, reducing resolution times and user disruption.
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