DEX Software for Managed Service Providers (MSPs)

Redefine Your Managed IT Services

Scale faster. Boost service quality. Drive profitable growth.

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The ControlUp MSP Advantage

Stop managing infrastructure alone and start mastering the employee experience. ControlUp for MSPs is a purpose-built, multi-tenant platform designed to help differentiate your MSP services and unlock high-margin, recurring revenue.

Consolidate your stack into a single pane of glass with real-time visibility and intelligent automation across physical, VDI, and cloud workspaces. Guided onboarding and special licensing ensure you can scale your digital employee experience (DEX) practice efficiently while protecting your bottom line.

Move from ‘break-fix’ toward autonomous IT management to reduce tickets, overcome talent shortages, and deliver tangible value. Keep your clients secure, productive, and happy from any location!

Built for Scale, Optimized for Profit

Join the global leaders delivering high-performance digital workplaces.

100% Multi-tenant architecturefor seamless client management
Flexible license poolingto shift capacity as your clients grow
Real-time visibilityfor rapid diagnostics and proactive remediation
Seamless ITSM integrationswith ServiceNow, Freshworks, and more
A large-scale Managed Service Provider (MSP) command center with support staff using headsets and multiple screens to monitor Digital Employee Experience (DEX)
Why MSPs Choose ControlUp

Turn DEX into your greatest competitive advantage. With ControlUp, you can become a proactive, strategic advisor who monitors infrastructure and manages the employee experience.

  • Multi-Tenant Console: One console, every client. Standardize onboarding and troubleshoot across your entire book of business without switching environments using our Tenant Manager.
  • MSP-Optimized Licensing: Stop wasting licenses. Draw from a shared pool and reallocate capacity instantly as your clients’ needs shift.
  • “Shift-Left” Automation: Lower your cost-to-serve. Use automated remediation and virtual expert guidance to let L1 teams resolve complex issues, slashing your MTTR.
  • Insight-Driven Revenue: Unlock new offerings in your line of IT managed services, like device lifecycle optimization and sustainability reporting. Use DEX scoring to transition from SLAs to XLAs.
  • One Tool to Rule Them All: Eliminate other IT tools, including remote monitoring and management (RMM) software, to streamline troubleshooting and accelerate employee onboarding time.
“We chose ControlUp because they have a forward-looking vision for what a modern DEX platform can and should deliver. The pace at which ControlUp adds useful and well-implemented features not found in other Remote Monitoring and Management (RMM) platforms has been a breath of fresh air. More than just a vendor, ControlUp has been a true partner—something our previous RMM vendors never achieved. With ControlUp’s all-in-one DEX platform, we are seeing users as first-class citizens, monitoring made for the WFH era, a valuable AI vision for the product, robust patching oversight, and a future-proof architecture.”
Eric Egolf, CEO of CIO Solutions
Eric Egolf photo
Specialized MSP Program Benefits

We’ve aligned our program with the way you sell and grow. Gain the technical edge and marketing muscle to go beyond RMM and build a profitable, scalable DEX practice.

MSP-First Pricing

Protect and expand your margins with tiered, multi-year pricing models.

Rapid Enablement

Get going fast with free Academy training and technical tracks tailored to MSP use cases.

MSP Marketing Services

Access co-branded “marketing-in-a-box” kits with PR templates, lead-gen webinars, and more.

Dedicated Support

Unlock priority access to partner managers and SE support for complex multi-tenant deployments.

MSP Pricing

ControlUp for VDI – MSP Edition

Get unmatched visibility into every critical component of VDI & DaaS deployments in real time, unlocking the insights and tools needed to diagnose issues faster and deliver a seamless employee experience.

Our solution provides full end-user monitoring, management, and remediation support for Citrix, Omnissa, Microsoft AVD, Parallels, and more. Integrate with hypervisors and gateways like VMware, Nutanix, Microsoft, and Citrix, along with thin clients like IGEL, Stratodesk, Unicon, and Chrome OS for end-to-end DEX capabilities.

 Includes all the components to deliver a great digital experience for virtual desktops and apps, plus advanced capabilities to elevate your employee-centric DEX strategy

ControlUp for Desktops – MSP Edition

Proactively monitor and optimize endpoint performance to detect potential disruptions early. Use AI-powered chat support and remote assistance to resolve incidents across physical devices and cloud PCs, keeping employees focused and IT in control.

 Includes all the components to deliver a great digital experience for endpoints and applications, plus capabilities to elevate your employee-centric DEX strategy

ControlUp for Desktops Bundle – MSP Edition

One license allows ControlUp for Desktops Advanced to be deployed to both a Cloud PC and desktop—unlocking end-to-end visibility and delivering enhanced DEX support. Ideal for hybrid workforces, features like real-time monitoring, protocol metrics, and endpoint telemetry, the Cloud PC bundle supports solutions like Microsoft Windows 365 and Amazon WorkSpaces Personal.
Become a ControlUp MSP

Your path to better experiences and profitable growth starts here.

Apply → Submit your MSP application in minutes.
Get Onboarded → Access the portal and get your team certified.
Launch & Grow → Deploy your first tenant and launch your co-branded marketing.