Using Branch Mapping to Troubleshoot Networking issues

Often, issues with virtual desktops are tied to the physical location where the thin client resides. There can be a myriad of reasons for this. But, fortunately, using ControlUp’s Branch Mapping feature you can map IP addresses to the names of geographical locations, buildings, or organizational branches to make troubleshooting these issues easier. Branch Mapping takes advantage of the network discipline that organizations already have in place whereby they use subnets or ranges of IP addresses for these different locations. In this post, I will demonstrate how I used Branch Mapping to troubleshoot a networking issue.

For the scenarios below, I used the ControlUp Management Console (CMC) to map the IP range from to ( to the branch name of 1st Floor Main Office and the IP range of to ( to the branch name of 2nd Floor Main Office.

To do this, I clicked Settings in the top menu of the CMC, clicked Presets and then clicked Branch Mapping. This brought up the Branch Name Mapping Settings dialog; from here, I could add, edit, or remove branch mapping ranges. To create the branch mapping that I needed, I specified the branch name and the IP range. The IP range can be a single IP address, a CIDR range, or a beginning and ending IP address separated by “- “. After I entered the information for the two branch names that I needed using a CIDR range, I clicked OK and Apply.

Branch Name Mapping Settings

To demonstrate how Branch Mapping is used to troubleshoot an issue, I ran a test scenario using a pool of 10 VMware Horizon instant clones. I then had two VDI users on the 1st floor and two VDI users on the 2nd floor of the main office log on to their VDI clients.

For this scenario, I created a subnet with networking issues by using NetropyVE to artificially introduce 90ms latency into the network that the 2nd floor VDI clients were on.


I then used the CMC to examine the packet loss of the virtual desktops. By doing this, I could immediately verify that the users experiencing packet loss were on the 2nd floor of the main office building.

examine the packet loss of the virtual desktops

This is a trivial example, but you can easily imagine how long it would take you if you had to manually look up the location of each IP address for users that are having issues. In this case, the VDI users would have suffered with a subpar end user experience. By using the Branch Mapping feature, however, you can quickly and efficiently discover and correct issues that are affecting groups of users in a specific location.

As my quest to create a self-managing and NoOps VDI desktop environment continues, I am going to work on creating a ControlUp script that uses triggers to examine network issues to see if they are related to the Branch Name column, and then send out an alert that specifies that the issue is affecting users in a specific location. Stay tuned for an update on my efforts!

About the author

Tom Fenton

Tom Fenton is a Technical Marketing manager here at ControlUp (in addition to an all-around great guy). He’s THE subject matter expert for Edge DX, our physical endpoint monitoring solution, as well as an expert in all things VMware (FACT: he used to work at VMware, teaching their employees about their technology). He creates valuable, educational content for the ControlUp blog, leads deep-dive webinars, and educates our sales teams and other IT professionals with tips and tricks about how to use ControlUp solutions. In his spare time, he writes for and Virtualization Review magazine, and enjoys outdoor sports in the Pacific Northwest. Connect with him on Twitter @vDoppler.