VMware has expanded its partnership with ControlUp by adding two additional ControlUp products—ControlUp Remote DX and ControlUp Scoutbees—that can be purchased directly from VMware. For a while, customers have been able to buy ControlUp Real-Time DX from VMware, which allows customers to monitor and remediate their Horizon environment everywhere via a cloud-based service. With the expanded partnership, VMware Horizon customers can access ControlUp RemoteDX to observe last-mile networks for EUC environments, and also ControlUp Scoutbees to test the availability of critical SaaS applications before help desk teams get inundated with support calls.
Well, that was a well-crafted executive summary, wasn’t it? Now, let’s get down to business. What the heck are Real-Time DX, Remote DX, and Scoutbees… and why should you care?
In a recent VMware blog, Calvin Nguyen highlighted the top 5 benefits of ControlUp, according to VMware Horizon customers.
Dare we say… “BOOM?” 💥😎
“ControlUp is powerful, and it was difficult to narrow down the top benefits from all the great feedback that I got from our customers. Because each site is unique and has its own distinct challenges, it would have been easy to include other useful features like resetting a virtual desktop when the Horizon agent becomes unresponsive, pool provisioning issues, display protocol issues, monitoring connection server health, or even using ControlUp’s built-in screen sharing to see what end-users are experiencing.” — Calvin Nguyen, VMware Professional Consulting
ControlUp Remote DX, an extension of Real-Time DX, provides insights into unmanaged networks that affect VDI/EUC performance when people travel outside corporate boundaries. For example, let’s say your VDI/EUC experience from home suddenly becomes slow or unresponsive. Is it a hypervisor issue? Is your Wi-Fi signal strength weak or congested? Does your router need to be rebooted? Does your ISP have some problems? ControlUp Remote DX can detect all these issues (and more) with unmanaged remote networks, eliminating the guessing game for IT and allowing them to remediate.
Scoutbees is a SaaS-based proactive synthetic monitoring tool that can help eliminate thousands of help desk calls when a critical SaaS application or network resource is slow or offline. Scoutbees is SaaS-based, but it can test local resources in addition to web apps. It’s simple to configure, too. Just determine what you want to test, how often you wish to test it, and what to do when something goes wrong.
This expanded partnership and its new offerings are just the newest ways ControlUp makes VMware Horizon even better. To find out how you can take advantage of ControlUp Real-Time DX, Remote DX, and Scoutbees, give a shout out to your VMware account team (and let us know what you think)!