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ControlUp helps IT teams address common digital workplace experience challenges, no matter their use cases or existing technologies.
ControlUp offers a rich set of capabilities to improve the digital experience for employees using any desktop, any application, anywhere.
Explore expert insights, tips, and best practices to optimize your IT operations
Tap into a wealth of knowledge from your peers, industry experts, and the ControlUp team, deepening your understanding of ControlUp products and solutions.
A global organization of technology professionals transforming the desktop monitoring marketplace.
Beau Dolinsky Even as tech products become increasingly hands-off, buyers have made it known that they want technology partners—and by that, we mean real people—who understand their needs and provide exceptional support and guidance.
It’s a bit counterintuitive, isn’t it? High tech typically means low touch, but that’s precisely why ControlUp stands out in the digital employee experience (DEX) management space.
The latest Gartner Peer Insights™ data shows that while ControlUp is close to the market average in terms of buyers who prioritize improving customer relationships and service (44% vs. 47%), what truly sets us apart is the depth and quality of our post-sale support—as highlighted in customer testimonials. It’s not just about the metric; it’s about the experience customers have once they choose ControlUp.
Even where we’re neck-and-neck on industry benchmarks, it’s the human factor that ControlUp customers say makes the biggest difference. In a space where technology can often feel impersonal, ControlUp brings a human touch that our customers consistently highlight in their reviews. Our support teams engage deeply, provide tailored support, and become true partners in each customer’s success.
Creating Strong Partnerships, Not Just Client Relationships
This aligns perfectly with what we’re seeing in customer testimonials. When browsing through the most recent ControlUp reviews, support and service quality appear repeatedly:
“ControlUp has worked alongside us in weekly meetings to remove obstacles for our deployments and help strategize how best to leverage the tools within our organization,” wrote a services industry professional from a large enterprise. “They’re always willing to engage their SMEs, engineers, and developers when needed for more intensive case studies or require somewhat custom solutions.”
Another reviewer from the healthcare sector writes, “From the initial consultation to the final delivery, every interaction with the ControlUp team was marked by professionalism, efficiency, and a genuine commitment to customer satisfaction.”
Long-Term Commitment To Customer Success
This focus on relationship-building creates a foundation of trust that extends beyond the typical vendor-client dynamic. That extension isn’t just about the depth of support, but also about long-term commitment and partnership.
Professionals have taken notice, with one reviewer writing: “The vendor was there to assist us the whole way through the purchasing decision of the product. The post-sales engagement of the project included additional implementation services from the vendor that were catered to our specific needs.
In other words, we’re in it for the long haul. And we know that’s different. In an industry where the focus is often solely on technological capabilities, ControlUp’s emphasis on customer relationships and service excellence clearly resonates with users across sectors and organization sizes.
Top-Tier Technology OR Customer Focus? How About Both?
Of course, strong customer support wouldn’t be enough to sway customers if the product itself didn’t measure up. Fortunately, reviewers overwhelmingly feel that both are in the “win” column.
As one insurance industry IT professional put it: “It’s an impressive tool and just as impressive is their customer focus and support.”
For IT leaders evaluating DEX monitoring solutions, the message is clear: look beyond feature checklists to understand how vendors support implementation, adoption, and ongoing optimization. The most valuable DEX partnerships combine powerful technology with the human expertise needed to maximize its impact.
High tech and high touch. ControlUp is proving that it’s possible.
Putting People at the Center of DEX: The Unexpected Importance of The Human Element In High-Tech.
At ControlUp, we believe that delivering exceptional digital experiences starts with delivering exceptional human experiences. That means being present, proactive, and relentlessly focused on outcomes that matter to our customers—not just at the point of sale but at every stage of the journey.
Our commitment to customer success isn’t a department. It’s a mindset that informs how we build, support, and continuously improve our solutions. Whether you are troubleshooting a complex deployment or planning your next phase of growth, you’ll find a team that is in the trenches with you every step of the way.
Because being customer-obsessed isn’t a tagline. It’s how we earn trust, deliver value, and grow together.
See how our customer-obsessed approach can transform your DEX strategy, schedule a consultation with our team today!
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