Configure SOLVE

SOLVE is ControlUp’s new, hosted web application for accessing monitoring and analysis on your IT infrastructure. Read more about it here.


  • SOLVE is available only with version ControlUp v8.2 and above.
  • Users must have an Active Directory account.
  • Users must authenticate using their Windows account to be authorized in the ControlUp Console and in SOLVE.
  • Port 443 must be available from the monitor to communicate to the SOLVE client per this illustration:


Accessing SOLVE

There are two ways that SOLVE can be accessed:

  • From the Console
  • A Direct URL that can be personalized from within SOLVE

First-time access to SOLVE must be through the Console. Once SOLVE has been accessed initially from the Console, it can be configured to be accessed with a Direct URL.

Access from the Console

You can access SOLVE from the ControlUp Console by clicking SolVE from the SolVE ribbon.


Once clicked, SOLVE opens in your web browser.


Access with a Direct URL

SOLVE can be accessed with a direct URL that you can customize from the SOLVE settings page.

By default, the URL is set as<ORG_NAME>/login, where ORG_NAME is the name of the organization.

To customize the direct URL:

  1. Click the settings button in the lower left-hand button of the SOLVE window and the settings page opens.
  2. Enter the the name you want to add to the URL in the textbox of the Instance URL section.
  3. Once a valid and unique name as been entered, click Apply and the URL is saved and ready to use.

To access SOLVE with your direct URL, go to the URL and the logon page appears as follows:


Enter your registered email and password and click Sign In and the SOLVE opens in your browser.

Manage Monitors


Monitors are integral and required for using SOLVE to enable continuous monitoring of your resources.

The Manage Monitors feature allows you to view the status of installed monitors in your environment. This feature also enables you to add and delete sites, add monitors to existing sites, and modify monitor settings.


The following TCP ports are required for connecting to the monitors:

  • RPC/WMI – for monitor deployment via the console.
  • 40706 – for monitor management.

The following proxy authentication methods are supported for SOLVE:

  • Negotiate Proxy
  • Basic Proxy
  • NTLM Proxy 

If you want to use NTLM authentication for the Proxy server, contact our support team to assist with the required prerequisites.

For complete information regarding ControlUp Monitors, see here.

Using Manage Monitors

To go the Manage ControlUp Monitors section click Manage Monitors from the SOLVE tab of the console.

The Manage ControlUp Monitors screen contains two tabs displaying the status of your monitors and data sources. Only connected data sources are visible. 

Monitors Tab

The Monitors tab showing the monitors connected to the environment.

In the examples below, all monitors are connected properly and are displayed with a green symbol next to them.


If there is an issue with a monitor, the green symbol next the monitor turns yellow to alert about a warning, or red to alert about an error. A brief description of the issue appears in the Details column. To learn more about the issue, click more details… in the Status column and the More Detail popup appears.

Details Severity Indication More Details Description 

Failed to open SOLVE connection.

Error (Red)

SOLVE connection failed. Please check if the required port (443) is open and proxy settings are configured correctly.

SOLVE is Connected using HTTPS.

Warning (Yellow)

SOLVE connection failed using the desired WebSocket protocol. Please check if the required CNTLM proxy settings are configured correctly.

SOLVE is Disconnected.

Normal (Green) for up to three minutes.

After three minutes, the Monitor indication becomes an error (Red).

SOLVE is disconnected. 

This issue may occur due to network issues, or high latency. If this issue persists, please contact ControlUp support.

Restart monitor if failed to recover

SOLVE is Disabled

Normal (Green) SOLVE is disabled by admin.

Data Sources Tab

The Data Sources tab displays the components of the environment.


Click on a data source to expand and see which monitor it is connected to each component.


Add Users & Permissions

Along with the general ControlUp permissions, there are two permissions that are specific to SOLVE: Use SOLVE and Manage SOLVE, as described below.

For general information about the ControlUp’s security policy and permissions, see here.

To access the permissions, click User Permissions in the SOLVE ribbon from the ControlUp Console.



All users from your active directory that you want to have access to SOLVE must have this permission. This permission also allows the user to perform the following:

  • View folder
  • Use shared credentials
  • View all hypervisors
  • Connect to data source
  • Connect to Windows machine
  • Connect to Linux machine

For more information regarding these permissions, see here.

Manage SOLVE

The Manage Solve permission is intended for admin users of SOLVE. This permission grants configuration privileges, including:

  • Instance URL modification
  • SAML Single Sign On settings
  • LDAP Integration settings
  • Session Timeout settings

To go to the these settings, click the setting button on the lower left-hand corner of the SOLVE window.


Note: The settings button above does not appear for when Use SOLVE permissions are implemented.


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