The industry spent a decade on shift left. ControlUp takes it further, resolving issues before they become incidents, before incidents become tickets, before tickets become calls.
- Zero tickets raised for issues already fixed
- Zero blind spots, complete real-time visibility across every endpoint
- Zero tool sprawl, one platform replaces many
- Zero guesswork, every action auditable and explainable
The best IT support is the kind you never need. ControlUp fixes issues silently in the background. No tickets raised, calls made, or productivity lost. Employees never knew it broke. That’s the point.
- Zero interruptions, issues resolved before users notice
- Zero lost hours to IT downtime or degraded performance
- Zero frustration, devices, apps, and sessions that just work
- Zero compromise on experience, wherever employees work
How we help customers optimize the help desk
Reduction in Helpdesk support tickets through automation
schnellere Mean time to repair (MTTR)
Annual productivity cost recovered (1,100 remote users)
Fewer Tickets, Faster Fixes Live Series
Seeing A Problem ≠ Solving It
Traditional IT monitoring tells you something broke. It doesn’t tell you what to do next, and it definitely doesn’t do it for you. ControlUp closes that gap with an intelligence layer that automatically turns telemetry into action, within the boundaries your team defines.
Meet Pulse AI
Pulse AI doesn’t sit on top of your environment. It runs continuously underneath it, flagging issues, speeding up troubleshooting, and guiding employees to answers for smoother, more autonomous workdays
- Smart Alerts: Our AI insights offering knows what matters before IT has to go looking.
- AI Assistant for IT: Our AI Assistant turns plain-language questions into a diagnosis and a fix.
- Self-Service Hub for Employees: Pulse Resolve gives employees answers 24/7, so most issues never become tickets at all.
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