Digitale Mitarbeitererfahrung (DEX)

From Friction to Fixed in Record Time

Employees judge IT by one thing: does everything work? A slow login, laggy app, or dropped VPN connection is where experience is measured, no matter what's happening under the hood. ControlUp gives IT real-time visibility into every user's digital experience, wherever they're working and whatever they're working on, so performance issues get fixed before tickets are filed. Happy employees start with fast, reliable devices.

Stop Guessing How IT Feels From the Outside
DEX is the bridge between system performance and how work actually feels, giving IT real-time visibility into latency, responsiveness, behavior, and sentiment across devices, applications, and virtual sessions. For the first time, IT can see the direct impact of technology on employees and act on it before they say a word.
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Logons, Apps, and Sessions In Real Time
The best ticket is the one that never gets filed. ControlUp's Benutzererlebnisüberwachung tracks logon times, app responsiveness, session health, and device performance in real time across VDI, DaaS, and physical endpoints, so IT can catch degradation the moment it starts and resolve it before anyone feels the impact.
Wherever and Whenever They Work
Hybrid and remote work didn't just change where employees sit; it changed what IT can see. Home networks, personal routers, and unmanaged variables now sit between the employee and their work. ControlUp gives IT the visibility to distinguish between an IT issue and a home network issue, and the tools to troubleshoot and remediate either one remotely, no matter the device or location.
Root Causes, Not Just Symptoms
A slow desktop could be a dozen different things: CPU, network, storage, a bad update, a misbehaving app. Troubleshooting & Remediation gives IT the detailed device and session data to go straight to the root cause, and the tools to fix it remotely without disrupting the employee mid-task.
Better Tech for Happier Employees
Uptime doesn't tell IT how work actually feels. Employee-focused DEX scoring assesses the quality of each employee's digital experience with a score that combines performance, stability, and sentiment signals, so IT can see the experience from the user's perspective and proactively improve it, instead of waiting for the loudest complaint to set the priority.
DEX Made Work Visible. Pulse AI Makes It Understandable.

IT moved from reactive support to proactive remediation, catching issues early and eliminating countless tickets before they were ever raised. It's part of a broader shift in IT's role, from keeping systems running to shaping how people get work done. Pulse AI reads the telemetry—across endpoints, apps, and networks—suppresses noise, surfaces what actually matters, and then resolves it automatically or routes it with full context attached. This is how IT improves the quality and availability of services delivered to end users without adding headcount.

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Benutzererlebnisüberwachung

Real-time visibility into logon times, app responsiveness, and session health across VDI, DaaS, and physical endpoints. See the experience the way the employee lives it.

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Troubleshooting & Remediation

Go from symptom to root cause fast, then fix it remotely. Comprehensive device and session data means IT stops guessing and starts resolving.

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Proaktive synthetische Überwachung

Continuously test the logins, connections, and workflows employees depend on, before they do. Catch degradation on the path to a ticket and close it out automatically.

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Employee-Focused DEX Scoring

Assess the quality of each employee’s digital experience with scores that combine performance, stability, and sentiment signals. See the experience from the user’s perspective, and act on it.

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Engagement der Mitarbeiter

Measure sentiment and adoption alongside performance data, so IT knows whether employees are actually having a good experience, not just whether the lights are green.

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Solve Whatever Comes Your Way

Orchestrieren Sie einen digitalen Arbeitsbereich, der von selbst läuft. Agentische KI und führende DEX-Softwarefunktionen verwandeln Echtzeitsignale in intelligente Maßnahmen und autonome Ergebnisse. Mit ControlUp sind Sie nicht mehr an Tickets gebunden, und Ihre Mitarbeiter werden nicht mehr durch Technologie ausgebremst.

Autonomous Endpoint Management

Schalten Sie die routinemäßige Endpunktverwaltung auf Autopilot. KI erkennt, diagnostiziert und behebt Probleme, die Sie normalerweise ausbremsen.

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Remote Monitoring & Management

Vereinheitlichen Sie Überwachung, Alarmierung und Fernsteuerung in einer einzigen Konsole. Jedes verwaltete Gerät bleibt sichtbar und griffbereit, sodass nichts unbemerkt bleibt.

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VDI & DaaS

Verwalten Sie virtuelle und physische Desktops gemeinsam in einer einheitlichen Lösung, die Microsoft, Citrix, AVD und weitere Plattformen abdeckt.

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Endpoint Compliance

Sicherheitslücken erkennen, Schwachstellen beheben und die Compliance aller Endgeräte sicherstellen. Eine zentrale Übersicht mit vollständiger Kontrolle und ohne Überraschungen.

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Digital Employee Experience

Erhalten Sie in Echtzeit Einblick in die Workspace Experience jedes einzelnen Benutzers. Die IT-Abteilung erkennt Probleme sofort, sobald sie auftreten, und behebt sie, noch bevor die Benutzer sie bemerken.

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From Anywhere Support to Anywhere Confidence

"ControlUp is how I work. I work with ControlUp 100% of my day; I don't work without it. It saves us so much time."

Róbert Þórir Sigurðsson
Senior System Administrator, Ossur

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See What It's Worth to You

Explore what consolidating monitoring, alerting, and remote control into one real-time console means
for your resolution times, your tool spend, and your bottom line.

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