Faster IT Starts Here: Automation, AI, and Getting More from Both

Most IT teams already know automation is the way out of the ticket cycle. The open question is where to start.

Which fixes pay off first? What should you build on the endpoint data you’re already collecting? How should you think about adding automation and AI without adding another tool someone has to look after?

On September 17, we’ll be joined by Jaro Tomik, a technology transformation expert who has spent his career moving IT organizations out of reactive mode — untangling siloed operations, cutting down repetitive requests, and building automation that actually sticks.

This live session is for IT teams whose scope keeps growing while headcount doesn’t.

You’ll leave with:

• A starting point — Which fixes bring ticket volume down fastest, and why the obvious first automation usually isn’t the right one.
• A plan for the data you already have — How to turn the endpoint signals you’re already collecting into automations for the fixes your team still runs by hand.
• Field notes from teams like yours — What’s actually working at organizations doing the same flat-headcount, expanding-scope math.
• The payoff past the queue — What happens to productivity and employee experience once the routine tickets stop arriving.