ControlUp with Freshservice
With ControlUp + Freshservice, you have the full picture from the moment a ticket opens. Freshservice manages your workflow, while ControlUp helps you understand what’s really wrong. Together, your team spends less time digging and more time resolving the issue.
ControlUp takes you from ticket opened to resolved, without ever leaving Freshservice.
When a ticket lands in Freshservice, the context is already there. ControlUp embeds a live sidebar directly into every ticket — surfacing performance data, refreshed every three seconds, without any tab switching or back-and-forth with employees. Your agents skip the investigation and go straight to the fix.
From within the Freshservice ticket, they can clear caches, restart services, and kill runaway processes in one click. No need for extra tools, remote sessions, or disruption to the employee. Every action is automatically logged to the ticket timeline.
- View Performance Data: CPU, memory, disk latency, battery health, network quality, Wi-Fi signal strength, and 24-hour app crash history are auto-attached and refreshed every three seconds
- Remediate silently: Clear caches, kill processes, and restart services without a remote session
- Get a Full Audit Trail: Every action is written to the ticket timeline automatically
ControlUp monitors endpoints continuously. When something crosses a threshold, a Freshservice ticket is created, so your team is already investigating before the user feels a thing. Over time, that means fewer escalations, a script library that compounds with every fix, and an IT team that’s known for keeping things running.
- Stay Ahead of Failures: Proactive alerts flag battery failures, memory spikes, repeated app crashes, and more
- Skip the Ticket Entirely: Many threshold breaches are resolved automatically, before they ever surface to the user
- Pinpoint Network Issues: Distinguish between app-layer, corporate infrastructure, or home ISP issues without guesswork
Most security exposures don’t surface until a quarterly audit, by which point the risk has been sitting there for months. ControlUp gives your team full visibility across the fleet, auto-remediates policy violations the moment they’re detected, and includes audit-ready reporting that your security team and leadership will actually trust.
- Detect Violations: Security policy violations and non-compliant endpoints are flagged and remediated
- Know What’s Running: See every installed and running app across your entire fleet
- Reclaim Wasted SaaS Spend: Identify idle, duplicate, or rarely used licenses and cut what you don’t need.
Marcel KorbeeCloud Ops-Ingenieur
Parentix
"ControlUp war ein Lebensretter für Parentix. Es hat uns Geld, Stress und, was am wichtigsten ist, Zeit gespart! Wir könnten nicht zufriedener mit der Plattform oder dem ControlUp-Team sein."
Jaymes DavisDirektor für Produktstrategie
Tehama
"Heute sind wir in der Lage, diese anspruchsvolle Anforderung mit ControlUp Edge DX in großem Umfang zu unterstützen. Diese neue Fähigkeit hilft uns, ein erstklassiges digitales Erlebnis für alle unsere Kunden zu schaffen.
Róbert Þórir SigurðssonLeitender Systemadministrator
Ossur
„ControlUp ist meine Art zu arbeiten. Ich arbeite 100 % meines Tages mit ControlUp, ich arbeite nicht mehr ohne es. Es spart uns so viel Zeit.“
Tom HamiltonTeamleiter Infrastrukturdienste
Estes-Express
„Die tägliche Berichterstattung ist bei uns mehr als 10 Mal schneller erledigt. Der Nutzen daraus ist enorm.“
Jamie TerrellLeitender Citrix-Ingenieur
Florida Cancer Associates
„Mit ControlUp können wir Egos und externe Einflüsse umgehen und einfach nur die Rohdaten sehen. Bei ControlUp gibt es kein Ego, sondern nur Daten, ungeschönt von Menschen.“
Ray Davis, Leiter SystemeIngenieur
VyStar Credit Union
"Ich kann Ihnen definitiv sagen, dass ich in der Lage bin, ein Problem zehnmal schneller zu erkennen als als das herkömmliche Durchsuchen von Ereignisprotokollen."
