ControlUp with Freshservice
With ControlUp + Freshservice, you have the full picture from the moment a ticket opens. Freshservice manages your workflow, while ControlUp helps you understand what’s really wrong. Together, your team spends less time digging and more time resolving the issue.
ControlUp takes you from ticket opened to resolved, without ever leaving Freshservice.
When a ticket lands in Freshservice, the context is already there. ControlUp embeds a live sidebar directly into every ticket — surfacing performance data, refreshed every three seconds, without any tab switching or back-and-forth with employees. Your agents skip the investigation and go straight to the fix.
From within the Freshservice ticket, they can clear caches, restart services, and kill runaway processes in one click. No need for extra tools, remote sessions, or disruption to the employee. Every action is automatically logged to the ticket timeline.
- View Performance Data: CPU, memory, disk latency, battery health, network quality, Wi-Fi signal strength, and 24-hour app crash history are auto-attached and refreshed every three seconds
- Remediate silently: Clear caches, kill processes, and restart services without a remote session
- Get a Full Audit Trail: Every action is written to the ticket timeline automatically
ControlUp monitors endpoints continuously. When something crosses a threshold, a Freshservice ticket is created, so your team is already investigating before the user feels a thing. Over time, that means fewer escalations, a script library that compounds with every fix, and an IT team that’s known for keeping things running.
- Stay Ahead of Failures: Proactive alerts flag battery failures, memory spikes, repeated app crashes, and more
- Skip the Ticket Entirely: Many threshold breaches are resolved automatically, before they ever surface to the user
- Pinpoint Network Issues: Distinguish between app-layer, corporate infrastructure, or home ISP issues without guesswork
Most security exposures don’t surface until a quarterly audit, by which point the risk has been sitting there for months. ControlUp gives your team full visibility across the fleet, auto-remediates policy violations the moment they’re detected, and includes audit-ready reporting that your security team and leadership will actually trust.
- Detect Violations: Security policy violations and non-compliant endpoints are flagged and remediated
- Know What’s Running: See every installed and running app across your entire fleet
- Reclaim Wasted SaaS Spend: Identify idle, duplicate, or rarely used licenses and cut what you don’t need.
Marcel KorbeeCloud Ops Engineer
Parentix
"ControlUp has been a lifesaver for Parentix. It has saved us money, stress, and, most importantly, time! We couldn’t be happier with the platform or the ControlUp team."
Jaymes DavisDirector of Product Strategy
Tehama
"Today we are able to support this demanding requirement at scale with ControlUp Edge DX. This new capability helps us deliver a best-in-class digital experience for all our customers."
Róbert Þórir SigurðssonSenior System Administrator
Ossur
"ControlUp is how I work. I work with ControlUp 100% of my day, I don’t work without it. It saves us so much time."
Tom HamiltonInfrastructure Services Team Lead
Estes Express
"The time we spend each day on reporting has been shortened by more than 10x. The value in that is huge."
Jamie TerrellLead Citrix Engineer
Florida Cancer Associates
"ControlUp allows us to bypass egos and external influences and just see the raw information. There’s no ego in ControlUp; it’s just information, unvarnished by humans."
Ray Davis, Senior SystemsEngineer
VyStar Credit Union
"I can definitely tell you that I am able to spot an issue ten times faster than the traditional digging through event logs."
