Caroline Howe If you’re a Managed Service Provider (MSP) juggling multiple customer environments simultaneously, you know the “Context Tax” all too well.
You’re constantly prompted to re-authenticate. You jump from a ServiceNow ticket to an Intune record, only to realize you’ve lost the session state. To actually fix anything, you have to open yet another tab, log into a different console, search for the user again, and hope the data is still current. In the world of Digital Employee Experience (DEX), this frantic context switching is the ultimate productivity killer.
Meet Your New Workflow: The Enrich Browser Extension for MSPs
To eliminate this efficiency leak, ControlUp now offers a browser extension that allows admins to work across different customer tenants in separate tabs simultaneously. No more logging in and out. No more losing context. Enrich provides your team with seamless, real-time visibility into device health and performance metrics directly within the web-based consoles they already use (like ServiceNow or Tenant Manager).
Why It Matters: Moving from “Frantic” to “Flow”
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Unified Visibility in Your “Native” Environment
The extension automatically detects UPNs across your entire portfolio. Whether you’re looking at a physical Windows laptop, a macOS device, a Linux machine, or a virtual Citrix session, the browser “enriches” the page with high-fidelity metrics (CPU, RAM, Wi-Fi signal, and latency) regardless of the platform.
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A Radical Reduction in MTTR
Speed is the currency of the modern help desk. With Enrich, the “investigation” phase of a support ticket is cut from minutes to seconds:
- The Data Finds You: No more copy-pasting serial numbers into management consoles.
- Immediate Remediation: Execute scripts, kill runaway processes, or initiate a Remote Control or Remote Shadow session directly from the overlay.
- Proactive Insights: Seeing a Blue Screen history or application crash log immediately stops the “have you tried restarting?” dance before it starts.
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One Standard for Hybrid Environments
Modern IT is messy. Managing Chromebooks, high-end VDI, and remote physical laptops usually requires three different tools and three different workflows. By standardizing with Enrich, you get a single operational logic. The way your admins interact with data remains identical, regardless of the underlying tech.
The Bottom Line: A Force Multiplier for MSPs
By bringing multi-tenant support into a single tab, ControlUp isn’t just adding a feature; we are redefining the MSP workflow. We are meeting you where you already work, removing the friction of tool fragmentation, and ensuring that real-time visibility is never more than a click away.
Key Highlights of Enrich for MSPs
- Automatic Detection: Enrich intelligently identifies when you are working within the Tenant Manager and automatically switches to MSP mode.
- Tenant Clarity: No more guessing. The specific tenant name now appears directly above device names, providing instant context for every troubleshooting session.
- Browser Tab Isolation: Efficiency at scale. You can now work on different customer tenants in separate browser tabs simultaneously without cross-tenant interference.
- Precision Targeting: Using specific Element IDs and Primary Domains, the extension ensures the right data is pulled for the right customer every time.
Ready to streamline your multi-tenant management? Learn how in the demo below: