User Experience Monitoring

ControlUp’s unique experience scoring technology provides a comprehensive understanding of your employees’ digital experiences and improves root-cause analysis and remediation times.

• Employee scoring: Experience scores are more than a technology score. They take into account employee activity and can prioritize foreground apps. Scores require no initial set-up and are fully customizable to fit your organization’s needs.
• Employee overview dashboard: Our intuitive employee overview dashboard is the best starting point for every digital workplace leader or IT admin who wants a high-level, over-time view of the digital employee experience in their environment.
• Employee details view: Drill down into the details of an employee score to understand what factors are negatively affecting their experience and get details on what technologies comprise their digital workplace.

With over fifteen years of monitoring end-user experience, ControlUp has a deep understanding of what specific metrics and data points matter and provides comprehensive insights through real-time and historical dashboards and reports.

• Slow logons and applications: Uncover the root cause and remediate problems related to excessive logon duration, slow application load times, and more with just a few clicks. With true real-time data collection, you can address issues before users are even aware.
• Metrics that impact experience: ControlUp collects a plethora of relevant metrics that impact user experience, including user input delay, blue screens, application crashes, latency and round-trip times, and more.
• Network and connectivity metrics: ControlUp gives you end-to-end, detailed insights into how digital workplace network connectivity impacts the experience, with wireless and wired connection details, network speed, latency and other relevant networking metrics.

ControlUp gives you a detailed understanding of the root cause of application issues and data to ensure that the right applications are used for the job. It can even help with application license reclamation.

• Application activity reporting: ControlUp can track which local and SaaS applications are being used by employees and provides rich filtering capabilities and granular privacy controls to restrict the level of data collected and stored.
• Session activity: To help with troubleshooting and usage reporting, ControlUp can provide you with in-depth reporting across your physical and virtual desktops. From boot time to employee logoff, you can quickly pinpoint problems that might affect productivity.
• Application usage reporting: Get detailed insights into applications deployed across your digital workplace and how frequently they are used, whether they’re local desktop Windows, macOS, or Linux applications or published as virtual applications.