Jed Ayres There are moments in a company’s journey that feel bigger than a milestone. We believe they represent momentum, belief, and validation. This week was one of those moments for us at ControlUp. In our opinion, being recognized as a Leader in the 2025 Gartner® Magic Quadrant™ for Digital Employee Experience (DEX) Management Tools for the second year in a row is one of those moments for ControlUp.
In just nine months since the last Magic Quadrant for DEX Management tools, we feel ControlUp has made remarkable progress, driven by growing customer adoption and measurable impact across digital environments. That kind of momentum does not happen by chance. It comes from relentless focus, a world-class team, and a commitment to one simple principle: win through great execution.
We are proud of how far we have come, but we are even more energized by what lies ahead. As DEX continues to rise as a priority for organizations, the more important it becomes to deliver on every promise. We are not afraid of that responsibility. We welcome it.
Execution That Drives Impact
ControlUp’s momentum is driven by a sharp product vision, strong customer partnerships, and a commitment to helping IT teams turn insights into automation.
When we talk to customers, two themes come up again and again:
First, employees are losing a lot of time to everyday IT issues. Our internal data and customer conversations reveal that:
- 54% struggle with slow logons,
- 29% face connectivity issues, and
- 22% deal with hardware failures.
The result? An average loss of 2.7 hours of productivity per employee, per week—adding up to more than $4,000 annually, per person.
Second, IT teams are under constant pressure to optimize operations, not just to improve employee experience, but to reduce the time and cost it takes to remove the friction that impacts productivity.
ControlUp ONE is built to fix that. Our platform provides IT near-real-time visibility and proactive remediation capabilities, enabling teams to spot issues quickly, resolve them even faster, and keep the digital workplace friction-free—so people can do their best work possible.
And now, ControlUp ONE delivers even more. To meet the needs of modern, ever-evolving IT environments, we’ve expanded the platform with powerful new capabilities:
- ControlUp for Apps brings real-user monitoring to web and SaaS applications
- ControlUp Workflows introduces no-code automation to streamline IT operations
- ControlUp for Compliance adds customizable security scanning and remediation schedules to strengthen digital workplace security posture and boost the end user experience
- Extended support for Microsoft Windows 365 and added new capabilities for ChromeOS.
And it is making a difference.
In our opinion, Gartner Peer Insights™ reviews continue to consistently highlight ControlUp’s impact on improving IT efficiency and employee experience. As of April 2025, ControlUp ONE platform holds a strong 4.7 out of 5-stars our of 220 ratings.
A recent review from a customer in the energy sector said:
“ControlUp ONE is a fantastic tool that has changed the way we troubleshoot devices, determine our hardware specs, and find trending issues. It works quickly, is easy to set up, and they are constantly adding new features.”
What’s most exciting is this: we’re just getting started.
Building for What Comes Next
The future of DEX will be shaped by intelligent systems that predict problems before they happen, respond automatically, and understand user sentiment. It will be defined by platforms that empower IT and improve the experience of every employee, no matter how or where they work—creating a workplace that runs itself.
ControlUp is focused on building that future. Our commitment to product innovation, customer success, and consistent execution is what drives us. We are in this for the long haul, to help customers radically improve employee experience while dramatically reducing costs—and we expect to continue making the kind of year-over-year progress that raises the bar for the entire industry.
Thank you to our customers, partners, and team for being part of this journey. This recognition belongs to all of you. It’s proof that the right strategy, executed with heart and hustle, can take a dark horse to the front of the pack.
And to everyone watching, remember this moment. Because the best part of our journey? It’s still ahead of us.
Gartner Disclaimers:
Gartner® Magic Quadrant™ for Digital Employee Experience (DEX) Management Tools, Dan Wilson, Stuart Downes, Lina Al Dana, 26 May 2025.
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