Mallory Miller We all know that familiar spring urge to throw open the windows, clear out the clutter, and start fresh. Turns out your Digital Employee Experience (DEX) strategy could use the same treatment. Just like your junk drawer full of odds and ends, your digital workplace tools and processes may have accumulated some dust and inefficiencies over time.
Even if it’s not spring where you live, checking in with your digital workplace strategy is worthwhile. The clutter may be burdening your IT team and employees in surprising and unnecessary ways. Case in point:
- IT tool sprawl is increasing new employee onboarding time, increasing costs, and creating inefficiencies
- Employees are accessing applications hosted everywhere, from on-premises servers to multiple clouds.
- Devices may have drifted out of compliance, and risky configurations are common.
- Support tickets are never-ending, and your team has no time for strategic initiatives.
It’s time to grab your digital feather duster and get to work.
This blog will provide suggestions on how to get your reorganization project started to start reaping the benefits of improved digital workplace experience today.
Step 1: Evaluate Your Current Digital Workplace Experience
Before diving into any cleanup project, you need to assess what you’re working with. Start by taking a hard look at how your current tools are performing. Are you confident you are getting total visibility across your IT environment? Real-time visibility will help spot performance issues before they impact end-user experience, so it’s critical that you can spot them early, on any endpoint device.
This initial evaluation is crucial because you need unvarnished information. No sugar-coating, no “it’s probably fine,” just the raw data about how your systems are actually performing and how your employees are really experiencing them.
Want to learn more about starting your DEX software implementation? Check out this blog about the do’s and don’ts of deployment.
One of the most common digital workplace challenges companies face is tool sprawl. Teams may have one tool for endpoint management, one for VDI monitoring, a third for network monitoring, and another for application monitoring—each providing disconnected glimpses into specific parts of the environment. This tool sprawl causes significant blind spots that directly impact employee productivity, IT efficiency, and budget.
Step 2: Identify Process Improvements in Your DEX Approach
Once you’ve assessed your current state, it’s time to identify specific areas for improvement. As mentioned, the most impactful place to start is often DEX tool consolidation. This is an opportunity to streamline operations, save time and money, and reduce onboarding time for new IT employees.
Look for opportunities to reduce sprawl by replacing multiple-point solutions with a unified platform. This approach delivers immediate IT efficiencies, both in terms of cost savings and in your team’s ability to spot and resolve issues quickly.
Next, examine your remediation processes. Are your teams spending their days responding to support tickets, or have you implemented IT automation that can handle routine issues without human intervention? The difference directly impacts both IT efficiency and end-user experience. After all, nobody wants to wait hours for someone to reset their password or fix a simple configuration issue.
Finally, evaluate how comprehensively you’re monitoring your environment. The modern workplace comprises diverse technologies—Windows, Mac, Linux, virtual desktops, cloud PCs, and various applications—and having blind spots creates significant risks. True DEX optimization requires monitoring and management capabilities across this heterogeneous landscape.
Step 3: Freshen up Your DEX strategy
Now that you’ve identified the areas needing attention, it’s time to implement your spring-cleaning plan. Start by prioritizing initiatives that will deliver the most immediate impact on employee sentiment and end-user experience.
For many businesses, implementing a unified DEX platform tops this list. The right platform will offer end-to-end visibility across the entire digital ecosystem, transform raw performance data into meaningful experience insights, and enable automated remediation that prevents issues before they affect users.
As you implement changes, pay special attention to future-proofing your environment. Technology evolution is definitely not slowing down—think Windows 11 migrations, new security requirements, emerging workplace technologies—your refreshed DEX strategy should provide the foundation to navigate these changes successfully.
This approach is especially valuable for supporting business agility. When your IT team isn’t constantly fighting fires, they can focus on innovations that move your business forward. Plus, your employees get to focus on their actual jobs instead of battling technology problems.
A Comprehensive Solution for Digital Employee Experience Optimization
While spring cleaning your digital employee experience strategy requires thoughtful planning and execution, the right DEX tools make all the difference. A comprehensive digital employee experience platform like ControlUp ONE unifies end-user monitoring, IT automation, and digital experience management to simplify operations and eliminate tool sprawl.
ControlUp ONE provides complete visibility across any desktop, any application, anywhere—collecting thousands of actionable metrics every few seconds to identify issues before they impact users. This real-time insight spans physical endpoints, virtual desktops, cloud PCs, applications, and networks through a single pane of glass.
New Season. Fresh Start
Your employees deserve technology that enables rather than hinders their work. A refreshed DEX strategy, supported by a comprehensive platform, gives you the visibility, insights, and remediation capabilities needed to deliver that experience across any desktop, any application, anywhere.
Now grab that digital duster and get to work! Your IT team (and every employee in your company) will thank you.
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