ControlUp for Desktops: Direct Data Index Access API Feature Launched

The information collected by ControlUp for Desktops provides an unparalleled, real-time view of the Digital Employee Experience (DEX). It’s a vast repository of crucial performance metrics, application usage, and device health status, all stored in powerful, structured indices.

We are thrilled to announce a major enhancement that will fundamentally change how your organization leverages this data: ControlUp for Desktops is opening up a broad set of its underlying data indices for direct access via a robust, new API.

This release is a game-changer for data-driven IT teams, BI developers, and security analysts. It moves your DEX data from a monitoring platform to a fully queryable source of enterprise intelligence, ready to be integrated into any internal or third-party system.

What This Means for Your Organization

ControlUp for Desktops collects thousands of data points across your physical and cloud PCs, from CPU and memory utilization to application crash details and network latency. Until now, accessing this deep, granular data outside of the ControlUp console often required custom reporting or specialized integrations.

With the new Direct Index API access, you can bypass those steps and directly query the raw data indices. This unlocks new possibilities:

1. Unified Reporting & Business Intelligence (BI)

Integrate ControlUp data seamlessly into your existing BI platforms like Power BI, Tableau, or Splunk. Combine DEX data with HR information, financial metrics, or customer service tickets to paint a complete picture of operational efficiency and employee impact.

2. Custom Automation and Workflow Triggers

Build sophisticated custom automations. For instance, query the _device_status index for all endpoints with a DEX score below a certain threshold and automatically trigger a service desk ticket or an automated remediation script in a separate platform.

3. Deep Historical Analysis

Export and analyze long-term trends from data indices like _highresourceprocs or win_event_log without relying solely on built-in reporting limits. This is perfect for capacity planning, hardware refresh strategies, and post-mortem analysis of widespread issues.

Get Started: Test with Postman in Minutes

The new API endpoints are built on modern REST principles, making them incredibly intuitive and powerful. For our technical users, the best part is the ability to test and explore your data structure immediately with common API tools.

Postman, Insomnia, or simple cURL commands can now be used to validate, structure, and refine your queries before you even write a single line of production code.

A Sneak Peek at Testing

Once you generate your API key (available in the ControlUp ONE Platform settings), you can begin querying your data indexes. For example, to query data on device performance, you could use a tool like Postman to make a POST request to the relevant Data Access Layer (DAL) endpoint, structuring your query body to specify the exact index and metrics you need.

This hands-on approach allows you to:

• Discover all available data indices and their schemas.
• Experiment with filtering, sorting, and aggregation parameters.
• Prototype new integrations in a sandbox environment before deployment.

Technical Note

The underlying query structure for accessing these indexes is familiar to many data engineers, often following an Elasticsearch-style query language. This powerful, flexible querying capability allows you to extract exactly the slice of data you need, no matter how complex the request.

Ready to Build the Future of DEX Management?

The direct index API access feature is more than just a new tool—it’s an open invitation to truly own your digital employee experience data.

We encourage all customers to visit our updated API documentation for a full list of available endpoints and data indices. Start building the custom dashboards, integrations, and automated workflows that will propel your IT operations into the era of Autonomous Endpoint Management.

Log in to your ControlUp console today, generate your API key, and unlock the full potential of your endpoint data.

Jeff Johnson

Jeff is a product marketing manager for ControlUp. He is responsible for evangelizing the Digital Employee Experience on physical endpoints such as Windows, macOS, and Linux. Jeff has spent his career specializing in enterprise strategies for client computing, application delivery, virtualization, and systems management. Jeff was one of the key architects of the Consumerization of IT Strategy for Microsoft, which has redefined how enterprises allow unmanaged devices to access corporate intellectual property.