Explore expert insights, tips, and best practices to optimize your IT operations
Tap into a wealth of knowledge from your peers, industry experts, and the ControlUp team, deepening your understanding of ControlUp products and solutions.
ControlUp helps IT teams address common digital workplace experience challenges, no matter their use cases or existing technologies.
ControlUp offers a rich set of capabilities to improve the digital experience for employees using any desktop, any application, anywhere.
Explore expert insights, tips, and best practices to optimize your IT operations
Tap into a wealth of knowledge from your peers, industry experts, and the ControlUp team, deepening your understanding of ControlUp products and solutions.
A global organization of technology professionals transforming the desktop monitoring marketplace.
Simon Townsend See proactive IT support in action, powered by ControlUp, at ServiceNow Knowledge 2025
The way organizations manage IT operations is undergoing a major transformation. Expectations for faster service, fewer disruptions, and better digital experiences are rising, and traditional, reactive IT support models can no longer keep up. That is why ControlUp is excited to be attending ServiceNow Knowledge 2025 in Las Vegas, May 6-8, where we will be showcasing our deep integration with ServiceNow at Booth #3612, in partnership with XenTegra.
Together, ControlUp and XenTegra are redefining how enterprises manage service operations and digital employee experience. If your organization relies on ServiceNow, it is time to explore how adding ControlUp can significantly increase the value of your investment.
ControlUp and ServiceNow: A Smarter Approach to Service Operations
ServiceNow remains the platform of choice for IT service management (ITSM), but without real-time visibility into endpoints and user experience, support teams are still stuck playing catch-up. That is where ControlUp comes in.
By combining ControlUp’s deep Digital Employee Experience (DEX) telemetry and automation capabilities with ServiceNow’s powerful ITSM workflows, organizations gain a smarter, more proactive way to manage incidents and improve service delivery. Instead of waiting for users to report problems, ControlUp enables IT to identify, respond to, and even resolve issues before a ticket is ever opened.
Key benefits of the ControlUp Connector for ServiceNow include:
- Real-Time Monitoring and Insights: ControlUp continuously collects over 2,000 data points per endpoint, giving IT operations visibility into device health, application performance, and user experience in real time.
- Automated Ticket Creation and Closure: Custom policies allow ControlUp to create tickets in ServiceNow automatically when specific conditions are met, and to close them once the issue is resolved.
- Context-Rich Ticketing: Using the ControlUp Enrich browser extension, service desk staff can access real-time performance data from within the ServiceNow interface. This includes CPU usage, memory status, network performance, and more.
- Proactive Issue Resolution: Many issues are resolved automatically before they impact end users. By addressing root causes early, organizations reduce the volume of incoming tickets.
- Bidirectional Workflow Integration: With robust API support, workflows built in ServiceNow can trigger ControlUp DEX remediations directly. This creates a closed loop between detection, action, and resolution.
- Improved SLA and Productivity Metrics: With fewer escalations and faster resolution times, IT teams can meet SLA targets more consistently and spend more time on strategic initiatives.
ServiceNow with ControlUp Enrich delivers real-time performance data from within the ServiceNow interface.
The Shift Toward Autonomous IT Operations
The goal of modern IT is not just efficiency. It is autonomy. Organizations are no longer content with tools that simply monitor endpoints or process tickets. They want platforms that actively reduce the need for human intervention, saving time and money, and improving the employee experience.
The ControlUp ONE DEX platform enables this shift. Through real-time telemetry and automation, the platform helps organizations move beyond the reactive model that has dominated IT for decades. The best support ticket, after all, is the one that never gets created.
At ServiceNow Knowledge 2025, we will explore how ControlUp fits into the future of IT operations, where issues are identified and resolved before users ever notice them, and service desks focus on innovation rather than troubleshooting.
Meet Us at Booth #3612 with XenTegra
We are proud to share a booth with our trusted partner, XenTegra, a leading global IT solutions advisor specializing in digital workspaces and cloud computing. Their team specializes in helping enterprises get the most out of their virtual workspaces and IT service management, offering full-service support that includes 24x7x365 coverage and expert-led custom integrations. Whether you need implementation support or want a managed service model that keeps your platform optimized, XenTegra is the partner to talk to.
Together, ControlUp and XenTegra provide the people, processes, and tools to elevate your service delivery and transform the way you manage IT.
Join Us for Dinner on Tuesday
Looking to have a deeper conversation about proactive service operations and digital employee experience? Join ControlUp and XenTegra for a Client Dinner at LAVO Italian Restaurant on Tuesday, May 6 at 6:30 PM. Click here to RSVP. Seats are limited, so reserve yours today.
Let’s Talk About Less Issues, Solved Faster
As ServiceNow and other ITSM platforms continue to adopt AI to improve service efficiency, the quality of the data that feeds those systems matters more than ever. ControlUp provides the real-time data that powers smarter decision-making and faster remediation. When paired with ServiceNow’s workflows and automation, it creates a system that helps organizations shift left, reduce ticket volume, and improve both employee and IT productivity.
To learn more about how ControlUp integrates with ServiceNow, visit us at Booth #3612 or learn more at: https://www.controlup.com/solutions/servicenow.