The Upload with ControlUp
Take control of your digital workspace environment end-to-end AND make your end-users happy with their experience. Join Eugenia Schipelliti, Jeff Johnson as they interview industry leaders, customers, and tech gurus on how ControlUp is the simplest, most cost-effective way to observe, analyze and optimize your employees’ digital experience. They’ll help you understand the technology, trends in the industry, and best practices with digital workspaces so you can understand how to keep your end-users happy and helpdesk tickets down.
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Latest Episodes:
In this version, Eugenia and Jeff discuss how ControlUp can help customers get more value of their Microsoft investment.
- Real-time troubleshooting and remediation for Microsoft Intune
- End-to-end visibility for AVD and Windows 365
- Get control over your Windows 10 to Windows 11 Migrations
- Make Microsoft Teams as reliable as a landline
- Be alerted when any Microsoft Online Service goes down
In this episode, we talk to Joel Stocker about ControlUp’s latest innovation: ControlUp for Apps. This new addition to the ControlUp ONE Digital Employee Experience (DEX) platform offers real-time visibility and proactive management for SaaS and web applications. With the increasing reliance on diverse and complex applications in today’s hybrid work environments, ControlUp for Apps addresses critical visibility gaps, enhancing IT service desk efficiency and organizational security. Tune in to learn how this tool can transform your approach to managing SaaS applications and improve overall productivity.
In this version, we dive deep into the evolving landscape of contact centers and explore how businesses are leveraging cutting-edge technologies to enhance both employee and customer experiences. From Cloud-Based Calling (VoIP) and AI-driven analytics to omnichannel CRM software and remote workforce management, discover the tools and strategies that are transforming the way contact centers operate.
We’ll discuss the challenges that still plague contact centers, such as long wait times and inconsistent remote work environments, and how innovative solutions like ControlUp are addressing these issues. Learn how optimizing digital employee experiences can lead to faster problem resolution, improved customer satisfaction, and a more efficient, scalable contact center.
Join us as we uncover the latest trends, share expert insights, and provide actionable tips for optimizing your contact center to meet the growing expectations of today’s customers. Whether you’re a contact center manager, IT professional, or simply interested in the future of customer service, this episode is packed with valuable information you won’t want to miss!
In today’s version! I’m excited to dive into a game-changing feature from ControlUp called “Enrich v2.0.” We’ll explore how this innovative tool seamlessly integrates real-time monitoring and remediation into your favorite SaaS applications beyond Microsoft Intune and ServiceNow. Get ready to learn how Enrich can boost your IT team’s efficiency, provide minute-by-minute performance insights, and enhance your overall digital experience management. Let’s get started!
In this episode, we dive into the agent deployment options for ControlUp’s Edge DX, a powerful tool designed to enhance digital employee experiences. We’ll explore various deployment methods, including manual installations and automated setups using configuration management tools like Microsoft Intune. The podcast highlights the importance of agent version control, allowing IT teams to manage updates efficiently while minimizing disruptions. With advanced deployment options, organizations can tailor their approach to fit specific needs, ensuring a seamless integration that boosts productivity and reduces support costs. Tune in to learn how these strategies can transform your IT operations!
In this podcast, we’re diving into some spine-chilling myths surrounding the support of any desktop, any device, anywhere! As Halloween approaches, it’s the perfect time to unravel these tech tales that might give you goosebumps. From the misconception that device refreshes are the only way to boost performance to the belief that troubleshooting is akin to finding a needle in a haystack, we’ll explore how ControlUp is here to exorcise these tech demons and ensure a seamless IT experience. So, grab your headphones and get ready to debunk some spooky myths!
Is your organization prepared for the transition to Windows 11? In this version of the Upload, Jeff and Eugenia talk to CTO extreme Simon Townsend about making the switch to Windows 11 a smooth and efficient upgrade process.
Eugenia and Jeff talk with Andy Poulter (PM for Edge DX) about what’s now with Edge DX. For instance, did you know Edge DX now has device averages? Listen in and learn what’s new.