This Auto-Renewal Policy (“Policy”) sets forth the terms and conditions governing the automatic renewal of certain ControlUp subscriptions. This Policy is effective as of the date of the customer’s most recent order or subscription agreement and supersedes any prior auto-renewal terms communicated to the customer. ControlUp reserves the right to amend this Policy at any time.
1.1 This Policy governs the automatic renewal of subscriptions for ControlUp customers based on their annual recurring revenue (“ARR”) as follows:
Eligible Customers: Customers who purchase subscriptions directly from ControlUp and whose annual recurring revenue (“ARR”) does not exceed USD 75,000 are automatically enrolled in auto-renewal. ARR shall be calculated as the total annualized fees payable by the customer under their most recent order form or renewal invoice, excluding any one-time fees, professional services, or usage-based charges.
Excluded Subscriptions: This Policy does not apply to On-Premises subscriptions or licenses, perpetual licenses, platform-on-premises fees, or to any purchases made through resellers, distributors, or other third-party partners.
2.1 For Eligible Customers, unless written notice of cancellation is provided in accordance with Section 6 of this Policy prior to the applicable renewal date, the subscription shall automatically renew for a successive one-year term under the same license type and quantity as the expiring term. Automatic renewal constitutes a binding obligation, and the customer shall be invoiced for the renewal term fees in accordance with Section 3 of this Policy.
3.1 For orders subject to automatic renewal under this Policy, the fees for each renewal term shall be increased by no more than the lower of:
(i) fifteen percent (15%) over the fees applicable during the immediately preceding term; or
(ii) ControlUp’s then-current list price for the license program corresponding to the applicable tier specified in the applicable Schedule, unless otherwise agreed in writing between the parties.
Any applicable price adjustment shall be reflected in the renewal invoice or order confirmation issued for the renewal term, which ControlUp shall send to the customer no later than thirty (30) days prior to the renewal date. ControlUp’s failure to issue a timely invoice does not waive the customer’s obligation to provide cancellation notice in accordance with Section 6 of this Policy, nor does it limit ControlUp’s right to collect the applicable renewal fees.
4.1 Automatic renewal is subject to the terms of the ControlUp Software as a Service Agreement (“SaaS Agreement”).
4.2 By continuing to use the subscription, the customer expressly acknowledges and agrees to be bound by the SaaS Agreement and this Policy.
5.1 A customer may contact ControlUp to adjust their existing subscription, including expanding the subscription or subscribing to additional services under the same order.
5.2 Any such adjustments or additions made at least sixty (60) days before the expiration of the current term shall be included in the automatic renewal.
5.3 Adjustments or additions made less than sixty (60) days prior to expiration may be subject to separate renewal arrangements, as determined by ControlUp.
6.1 A customer may elect to cancel automatic renewal by providing written notice to ControlUp at AutoRenewals@controlup.com at least thirty (30) days prior to the renewal date. For customers located in jurisdictions that require longer advance notice periods under applicable law, such statutory notice period shall apply and supersede this contractual requirement. Cancellation requests submitted after the applicable notice deadline may not be honored for the upcoming renewal term.
6.2 Upon cancellation, the subscription shall remain in effect until the end of the then-current term but shall not renew automatically.
6.3 If a customer requests cancellation after an automatic renewal has taken effect, the customer may cancel the subscription at any time. In such case, the customer will retain access to the subscription features until the end of the then-current subscription term for which fees have already been paid. All payments are non-refundable, and no refunds or credits will be issued for any partially used subscription periods.
7.1 ControlUp shall provide written notice of an upcoming automatic renewal to the customer’s registered email address no fewer than forty-five (45) days and no more than sixty (60) days prior to the renewal date. Such notice shall state (a) the renewal date, (b) the renewal term fees after any applicable price adjustment, and (c) the procedure and deadline for cancellation. Notwithstanding receipt of such notifications, it remains the customer’s sole responsibility to ensure timely cancellation if automatic renewal is not desired. Failure by ControlUp to provide advance notice shall not constitute a waiver of the automatic renewal, but may, at ControlUp’s discretion, result in the extension of the cancellation notice deadline.
8.1 This Policy applies to customers worldwide. ControlUp shall comply with any applicable local laws and regulations regarding automatic renewal, including, without limitation, required advance notice periods, mandatory consent requirements, and any obligations applicable under consumer protection or data protection legislation (including, where applicable, the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA)). Where local law imposes obligations that conflict with or exceed the requirements of this Policy, the applicable local law shall prevail to the extent of the conflict. Customers are encouraged to consult their own legal advisors regarding the applicability of local laws to their subscription.
9.1 Questions regarding this Policy or requests to adjust subscriptions may be directed to AutoRenewals@controlup.com.
Last updated June 2026