Controlup Auto-Renewal Policy

This Auto-Renewal Policy (“Policy”) sets forth the terms and conditions governing the automatic renewal of certain ControlUp subscriptions.

1. Scope and Eligibility

1.1 This Policy governs the automatic renewal of subscriptions for ControlUp customers based on their annual recurring revenue (“ARR”) as follows:

  • Eligible Customers: Customers who purchase subscriptions directly from ControlUp and whose annual recurring revenue (“ARR”) is less than USD 24,000 are automatically enrolled in auto-renewal.
  • Excluded Subscriptions: This Policy does not apply to On-Premises subscriptions or licenses, perpetual licenses, platform-on-premises fees, or to any purchases made through resellers, distributors, or other third-party partners.

2. Automatic Renewal

2.1 For Eligible Customers, unless written notice of cancellation is provided prior to the applicable renewal date, the subscription shall automatically renew for a one-year term under the same license type and quantity.

3. Pricing Adjustment

3.1 For orders subject to automatic renewal under this Policy, the fees for each renewal term shall be increased by no more than the lower of:

  1. eighteen percent (18%) over the fees applicable during the immediately preceding term; or
  2. ControlUp’s then-current list price for the license program corresponding to the applicable tier specified in the applicable Schedule, unless otherwise agreed in writing between the parties.

Any applicable price adjustment shall be reflected in the renewal invoice or order confirmation issued for the renewal term.

4. Governing Terms

4.1 Automatic renewal is subject to the terms of the ControlUp Software as a Service Agreement (“SaaS Agreement”).

4.2 By continuing to use the subscription, the customer expressly acknowledges and agrees to be bound by the SaaS Agreement and this Policy.

5. Subscription Adjustments and New Services

5.1 A customer may contact ControlUp to adjust their existing subscription, including expanding the subscription or subscribing to additional services under the same order.

5.2 Any such adjustments or additions made at least sixty (60) days before the expiration of the current term shall be included in the automatic renewal.

5.3 Adjustments or additions made less than sixty (60) days prior to expiration may be subject to separate renewal arrangements, as determined by ControlUp.

6. Cancellation of Auto-Renewal

6.1 A customer may elect to cancel automatic renewal by providing written notice to ControlUp at AutoRenewals@controlup.com at least five (5) days prior to the renewal date.

6.2 Upon cancellation, the subscription shall remain in effect until the end of the then-current term but shall not renew automatically.

6.3 If a customer requests cancellation after an automatic renewal has taken effect, the customer may cancel the subscription at any time. In such case, the customer will retain access to the subscription features until the end of the then-current subscription term for which fees have already been paid. All payments are non-refundable, and no refunds or credits will be issued for any partially used subscription periods.

7. Notification

7.1 ControlUp will provide reminders regarding upcoming automatic renewals. Notwithstanding such notifications, it remains the customer’s responsibility to ensure timely cancellation if automatic renewal is not desired.

8. Global Considerations

8.1 This Policy applies to customers worldwide. ControlUp shall comply with any applicable local laws and regulations regarding automatic renewal, including, without limitation, required notice periods and consent requirements.

9. Contact Information

9.1 Questions regarding this Policy or requests to adjust subscriptions may be directed to AutoRenewals@controlup.com.